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Lifecycle Software
Lifecycle Software
11 – 50 Angajați
ConsultanțăLogisticăMarketing
Lifecycle Software dezvoltă software pentru telecomunicații destinat brandurilor mobile și digitale, inclusiv operatorilor de rețele mobile virtuale (MVNO) și furnizorilor de servicii 5G. Portofoliul său cuprinde sisteme digitale de suport pentru afaceri (BSS), conectivitate eSIM, platforme MVNE, facturare convergentă, interacțiunea cu clienții și gestionarea fraudelor. Compania se concentrează pe automatizarea operațiunilor de telecomunicații și pe valorificarea datelor, bazându-se pe aproape trei decenii de experiență în domeniu.
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Locurile de muncă ale companiei

Remote Solution Design Specialist (Portugal)

Shape customer requirements and Statements of Work for Lifecycle Software’s telecom business support solutions. Coordinate agile delivery, integrations, and the transition to post-implementation operations.

PTPortugaliaRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăDesigner

Descriere

  • Define customer scope, requirements, success measures, and expected outcomes for tailored development requests.
  • Guide customer projects through delivery and transition completed implementations to the Managed Service team.
  • Work with Product Owners and stakeholders to assess requirements, impacts, feasibility, priorities, capacity, and schedules.
  • Develop user stories and acceptance criteria with non-technical colleagues.
  • Lead workshops with internal teams and customers to analyse and record requirements.
  • Document requirements and create diagrams using suitable tools and Lifecycle processes.
  • Record work items in JIRA for tracking and planning.
  • Coordinate the creation and ongoing management of Statements of Work (SOWs).
  • Gather project needs, assess impacts, and turn findings into clear, complete SOWs.
  • Keep existing SOWs accurate and compliant.
  • Coordinate with Development and Quality Assurance teams to estimate project effort.
  • Assist project managers with capacity planning and customer updates.
  • Translate work into technical tasks with defined requirements and estimates.
  • Pass requirements to Development and support the development cycle through planning, scope confirmation, and priority guidance.
  • Join team stand-ups to help keep delivery on schedule.
  • Prepare solution-design presentations for customers and internal teams.
  • Transition development items to Managed Service and customer operations teams, providing training and documentation.
  • Keep product-development knowledge current and build partner relationships to improve integrations.
  • Strengthen analysis practices and streamline processes.
  • Encourage SCRUM practices and agile ways of working.
  • Contribute to partner roadmaps that advance client value.
  • Serve as a key contact during post-implementation warranty periods and identify hyper-care needs.

Cerințe

  • 2–3 years of experience in customer-facing, cross-functional teams.
  • Experience using agile methodologies.
  • Strong partner and stakeholder management skills.
  • A track record of managing customer expectations.
  • Experience working with senior business, partner, and customer stakeholders.
  • Skill in preparing solution documentation for development, QA, and operations teams.
  • Careful attention to detail.
  • Strong organisation and adaptability in fast-changing environments and deployments.
  • Experience solving problems and making decisions in complex systems with multiple integration points.
  • Effective communication and facilitation skills.
  • Ability to work both collaboratively and independently.
  • Experience communicating with clients through challenging situations.
  • Confidence and authority when presenting.
  • Comfort giving and receiving feedback at all levels.
  • Integrity in professional conduct.
  • A solid technical background and billing-process experience are desirable.
  • Experience in telecoms, billing, or digital environments is desirable.
  • A degree or equivalent work experience is desirable.

Beneficii

  • Flexible working arrangements tailored to individual needs, with remote or hybrid options.
  • Healthcare and employee wellbeing programmes.
  • Life insurance.
  • Birthday leave.
  • Option to purchase additional holiday.
  • Bonus scheme.
  • Pension plans.
  • Income protection insurance.
  • Training, career development plans, and mentorship.
  • Employee benefits, which may vary by country.
  • Competitive salary and commission package.

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