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Robert Half
Robert Half
B2BHR texnologiyalariXodimlarni yollash
Robert Half ish beruvchilarga moliya va buxgalteriya, texnologiyalar, marketing va kreativ yo‘nalishlar, huquq hamda ma’muriy lavozimlar bo‘yicha shartnoma asosida va to‘liq stavkada ishlaydigan mutaxassislarni topishga yordam beruvchi global rekruting va xodimlar bilan ta’minlash kompaniyasidir. Uning xizmatlari professional xodimlar bilan ta’minlash, rahbarlarni izlash, konsalting va mahalliy rekrutingni o‘z ichiga oladi. Bu xizmatlar mehnat bozori tadqiqotlari, ish haqi bo‘yicha qo‘llanmalar, ishga yollash tendensiyalari tahlili hamda sun’iy intellekt asosidagi moslashtirish vositalari bilan qo‘llab-quvvatlanadi. Robert Half ish izlovchilarga karyera bo‘yicha ko‘mak va ishga joylashtirish xizmatlarini ham taqdim etib, jamoasini shakllantirayotgan tashkilotlar va yangi imkoniyatlarni izlayotgan mutaxassislar uchun resurs bo‘lib xizmat qiladi.
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Kompaniyadagi ish o‘rinlari

Support Specialist II – Wilmington Hybrid

Robert Half is hiring a hybrid Support Specialist II in Wilmington to troubleshoot computer, network, and software issues for employees and candidates. The role includes incident documentation, problem resolution, and escalation of complex IT support cases.

USAmerika Qo‘shma Shtatlari
52 000 $ – 75 000 $ / yil
GibridTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Handle front-line support calls from corporate and field users
  • Guide users through technical how-to questions
  • Diagnose and resolve computer, network, and software problems
  • Complete basic terminal server user maintenance
  • Record support incidents in the team’s incident-tracking database
  • Add accurate, relevant customer and team documentation to the support knowledge base
  • Spot support trends and verify solutions
  • Route tasks to third-level support or IT escalation teams
  • Resolve issues promptly or refer them to the appropriate technical personnel
  • Update management and end users on incident status
  • Build and maintain effective user relationships
  • Follow remote IT support procedures and customer service standards
  • Support Level I technicians with troubleshooting

Talablar

  • High school diploma or equivalent
  • At least two years of technical support experience; A+ certification is preferred
  • MCSE certification or equivalent experience is preferred
  • Knowledge of PC troubleshooting
  • Moderate experience with Microsoft Office Suite
  • Solid understanding of Windows operating systems
  • Ability to handle phone calls, emails, and incidents for 80% of an eight-hour desk-based workday
  • Ability to enter keyboard data into a CRM database
  • Ability to assess the appropriate escalation team, impact, and priority for each issue
  • Ability to help Level I technicians troubleshoot problems
  • Ability to meet departmental standards
  • Willingness to occasionally attend in-person meetings and conference calls
  • Ability to work with limited instruction
  • Successful completion of a background check after an offer of employment, as required

Imtiyozlar

  • Group medical, vision, and dental insurance
  • Flexible spending and health savings accounts
  • Life and accident insurance
  • Adoption and fertility assistance
  • Up to six weeks of paid parental leave
  • Short- and long-term disability coverage
  • Paid vacation, personal, and sick time
  • Up to 17 days of Choice Time Off per calendar year for new hires
  • Up to 11 paid holidays per calendar year
  • 401(k) savings and investment plan or deferred compensation plan, if eligible, with a 100% employer match on the first 3% of contributions for eligible employees; remote work arrangement included.
  • fields
  • benefits

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