Robert Half
Robert Half
Robert Half — жұмыс берушілерге қаржы және бухгалтерлік есеп, технологиялар, маркетинг және креативті бағыттар, құқық және әкімшілік салалар бойынша келісімшарт негізінде және толық жұмыс күніне қызмет ететін мамандарды табуға көмектесетін жаһандық рекрутинг және кадрлық қызметтер компаниясы. Оның қызметтеріне кәсіби кадрлармен қамтамасыз ету, жоғары басшылық қызметтерге іздеу, консалтинг және жергілікті рекрутинг кіреді. Бұл қызметтер еңбек нарығын зерттеу, жалақы жөніндегі нұсқаулықтар, жұмысқа қабылдау үрдістерін талдау және жасанды интеллект негізіндегі сәйкестендіру құралдарымен қолдау табады. Robert Half сонымен қатар жұмыс іздеушілерге мансаптық қолдау мен жұмысқа орналастыру қызметтерін ұсынып, команда құратын ұйымдар мен жаңа мүмкіндіктерді қарастыратын мамандар үшін ресурс қызметін атқарады.

Support Specialist II – Wilmington Hybrid

Robert Half is hiring a hybrid Support Specialist II in Wilmington to troubleshoot computer, network, and software issues for employees and candidates. The role includes incident documentation, problem resolution, and escalation of complex IT support cases.

Сипаттама

  • Handle front-line support calls from corporate and field users
  • Guide users through technical how-to questions
  • Diagnose and resolve computer, network, and software problems
  • Complete basic terminal server user maintenance
  • Record support incidents in the team’s incident-tracking database
  • Add accurate, relevant customer and team documentation to the support knowledge base
  • Spot support trends and verify solutions
  • Route tasks to third-level support or IT escalation teams
  • Resolve issues promptly or refer them to the appropriate technical personnel
  • Update management and end users on incident status
  • Build and maintain effective user relationships
  • Follow remote IT support procedures and customer service standards
  • Support Level I technicians with troubleshooting

Талаптар

  • High school diploma or equivalent
  • At least two years of technical support experience; A+ certification is preferred
  • MCSE certification or equivalent experience is preferred
  • Knowledge of PC troubleshooting
  • Moderate experience with Microsoft Office Suite
  • Solid understanding of Windows operating systems
  • Ability to handle phone calls, emails, and incidents for 80% of an eight-hour desk-based workday
  • Ability to enter keyboard data into a CRM database
  • Ability to assess the appropriate escalation team, impact, and priority for each issue
  • Ability to help Level I technicians troubleshoot problems
  • Ability to meet departmental standards
  • Willingness to occasionally attend in-person meetings and conference calls
  • Ability to work with limited instruction
  • Successful completion of a background check after an offer of employment, as required

Артықшылықтар

  • Group medical, vision, and dental insurance
  • Flexible spending and health savings accounts
  • Life and accident insurance
  • Adoption and fertility assistance
  • Up to six weeks of paid parental leave
  • Short- and long-term disability coverage
  • Paid vacation, personal, and sick time
  • Up to 17 days of Choice Time Off per calendar year for new hires
  • Up to 11 paid holidays per calendar year
  • 401(k) savings and investment plan or deferred compensation plan, if eligible, with a 100% employer match on the first 3% of contributions for eligible employees; remote work arrangement included.
  • fields
  • benefits

Ұқсас жұмыс орындары

SPERTON - Where Great People Meet

Smart Home Automation Business Development Executive

SPERTON - Where Great People Meet
51 – 200 Қызметкерлер

Drive sales of Smartwitz Marketing Solutions’ smart home automation products in Navi Mumbai. Manage client relationships, demonstrations, proposals, and opportunities through installation.

Ашу
Personalberatung Pillong

Senior International Sales Manager, PV Mounting Systems

Personalberatung Pillong

Lead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.

Ашу
Inkster GmbH

Marketing Manager, Hybrid in Hamburg

Inkster GmbH

Lead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.

Ашу
Salonkee

Sales Representative – Salon Software, Braunschweig

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.

Ашу
Salonkee

Salonkee Sales Representative (Career Changer) – Hannover

Salonkee
51 – 200 Қызметкерлер
SaaSМаркетплейсСұлулық

Grow Salonkee’s salon software business in Hannover by building relationships with salon owners and guiding them through product demonstrations. Manage the sales process from prospecting to close while planning your week independently.

Ашу
Red Hat

Consulting Cloud Architect, OpenShift

Red Hat

Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.

Ашу
Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

Ашу