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Robert Half
Robert Half
B2BHR TechRecruitment
Robert Half is a global recruitment and staffing company helping employers find contract and full-time professionals across finance and accounting, technology, marketing and creative, legal, and administrative roles. Its services include professional staffing, executive search, consulting, and localized recruiting, supported by labor-market research, salary guides, hiring-trend analysis, and AI-enabled matching tools. Robert Half also provides career support and placement services for job seekers, making it a resource for both organizations building their teams and professionals exploring new opportunities.
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Support Specialist II – Wilmington Hybrid

Robert Half is hiring a hybrid Support Specialist II in Wilmington to troubleshoot computer, network, and software issues for employees and candidates. The role includes incident documentation, problem resolution, and escalation of complex IT support cases.

USUnited States
$52,000 – $75,000 / year
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Handle front-line support calls from corporate and field users
  • Guide users through technical how-to questions
  • Diagnose and resolve computer, network, and software problems
  • Complete basic terminal server user maintenance
  • Record support incidents in the team’s incident-tracking database
  • Add accurate, relevant customer and team documentation to the support knowledge base
  • Spot support trends and verify solutions
  • Route tasks to third-level support or IT escalation teams
  • Resolve issues promptly or refer them to the appropriate technical personnel
  • Update management and end users on incident status
  • Build and maintain effective user relationships
  • Follow remote IT support procedures and customer service standards
  • Support Level I technicians with troubleshooting

Requirements

  • High school diploma or equivalent
  • At least two years of technical support experience; A+ certification is preferred
  • MCSE certification or equivalent experience is preferred
  • Knowledge of PC troubleshooting
  • Moderate experience with Microsoft Office Suite
  • Solid understanding of Windows operating systems
  • Ability to handle phone calls, emails, and incidents for 80% of an eight-hour desk-based workday
  • Ability to enter keyboard data into a CRM database
  • Ability to assess the appropriate escalation team, impact, and priority for each issue
  • Ability to help Level I technicians troubleshoot problems
  • Ability to meet departmental standards
  • Willingness to occasionally attend in-person meetings and conference calls
  • Ability to work with limited instruction
  • Successful completion of a background check after an offer of employment, as required

Benefits

  • Group medical, vision, and dental insurance
  • Flexible spending and health savings accounts
  • Life and accident insurance
  • Adoption and fertility assistance
  • Up to six weeks of paid parental leave
  • Short- and long-term disability coverage
  • Paid vacation, personal, and sick time
  • Up to 17 days of Choice Time Off per calendar year for new hires
  • Up to 11 paid holidays per calendar year
  • 401(k) savings and investment plan or deferred compensation plan, if eligible, with a 100% employer match on the first 3% of contributions for eligible employees; remote work arrangement included.
  • fields
  • benefits

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