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Robert Half
Robert Half
B2Bएचआर टेकभर्ती
Robert Half एक वैश्विक भर्ती और स्टाफिंग कंपनी है, जो नियोक्ताओं को वित्त और लेखांकन, प्रौद्योगिकी, मार्केटिंग और क्रिएटिव, कानूनी तथा प्रशासनिक भूमिकाओं के लिए अनुबंधित और पूर्णकालिक पेशेवर खोजने में सहायता करती है। इसकी सेवाओं में पेशेवर स्टाफिंग, कार्यकारी खोज, परामर्श और स्थानीय भर्ती शामिल हैं, जिन्हें श्रम-बाज़ार अनुसंधान, वेतन मार्गदर्शिकाओं, भर्ती-रुझान विश्लेषण और एआई-सक्षम मिलान टूल्स का समर्थन प्राप्त है। Robert Half नौकरी तलाशने वालों को करियर सहायता और प्लेसमेंट सेवाएँ भी प्रदान करती है, जिससे यह अपनी टीम बनाने वाले संगठनों और नए अवसर तलाशने वाले पेशेवरों दोनों के लिए उपयोगी संसाधन बनती है।
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कंपनी की नौकरियाँ

Support Specialist II – Wilmington Hybrid

Robert Half is hiring a hybrid Support Specialist II in Wilmington to troubleshoot computer, network, and software issues for employees and candidates. The role includes incident documentation, problem resolution, and escalation of complex IT support cases.

USसंयुक्त राज्य
$52,000 – $75,000 / वर्ष
हाइब्रिडपूर्णकालिकजूनियरमध्य स्तरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता

विवरण

  • Handle front-line support calls from corporate and field users
  • Guide users through technical how-to questions
  • Diagnose and resolve computer, network, and software problems
  • Complete basic terminal server user maintenance
  • Record support incidents in the team’s incident-tracking database
  • Add accurate, relevant customer and team documentation to the support knowledge base
  • Spot support trends and verify solutions
  • Route tasks to third-level support or IT escalation teams
  • Resolve issues promptly or refer them to the appropriate technical personnel
  • Update management and end users on incident status
  • Build and maintain effective user relationships
  • Follow remote IT support procedures and customer service standards
  • Support Level I technicians with troubleshooting

आवश्यकताएँ

  • High school diploma or equivalent
  • At least two years of technical support experience; A+ certification is preferred
  • MCSE certification or equivalent experience is preferred
  • Knowledge of PC troubleshooting
  • Moderate experience with Microsoft Office Suite
  • Solid understanding of Windows operating systems
  • Ability to handle phone calls, emails, and incidents for 80% of an eight-hour desk-based workday
  • Ability to enter keyboard data into a CRM database
  • Ability to assess the appropriate escalation team, impact, and priority for each issue
  • Ability to help Level I technicians troubleshoot problems
  • Ability to meet departmental standards
  • Willingness to occasionally attend in-person meetings and conference calls
  • Ability to work with limited instruction
  • Successful completion of a background check after an offer of employment, as required

लाभ

  • Group medical, vision, and dental insurance
  • Flexible spending and health savings accounts
  • Life and accident insurance
  • Adoption and fertility assistance
  • Up to six weeks of paid parental leave
  • Short- and long-term disability coverage
  • Paid vacation, personal, and sick time
  • Up to 17 days of Choice Time Off per calendar year for new hires
  • Up to 11 paid holidays per calendar year
  • 401(k) savings and investment plan or deferred compensation plan, if eligible, with a 100% employer match on the first 3% of contributions for eligible employees; remote work arrangement included.
  • fields
  • benefits

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