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New Era Technology
New Era Technology
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
New Era Technology este un furnizor global de soluții tehnologice care ajută organizațiile să gestioneze infrastructuri digitale și fizice aflate în continuă evoluție. Activitatea sa include servicii cloud, servicii gestionate și profesionale, securitate cibernetică, rețele de date, transformare digitală, colaborare și comunicații unificate, soluții audiovizuale și colaborare video, precum și securitate fizică. Compania reunește ingineri, designeri, instalatori și tehnicieni pentru a sprijini peste 20.000 de clienți printr-o rețea de birouri la nivel mondial. New Era Technology dezvoltă, de asemenea, soluții dedicate sectoarelor medical, educațional, guvernamental, bancar, financiar și de retail, fiind relevantă pentru profesioniștii interesați de consultanță și servicii tehnologice în aceste domenii.
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Locurile de muncă ale companiei

Remote Tier 2 IT Support Specialist – Managed Services (India)

Provide Tier 2 technical support for Microsoft-based client environments at New Era Technology. The role covers troubleshooting, system documentation, equipment tracking, desktop maintenance, and vendor coordination.

INIndiaRemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver Tier 2 support for technical issues affecting Microsoft business applications and operating systems.
  • Resolve incoming support requests through phone and ticketing channels.
  • Investigate internal and external resources to determine effective solutions.
  • Inform clients about issues identified during support engagements.
  • Develop and maintain productive client relationships.
  • Track time spent on support, troubleshooting, research, and remediation for Managed Services contract reporting.
  • Manage inventories of monitors, keyboards, hard drives, printers, scanners, and other peripherals.
  • Use diagnostic tools to investigate and resolve technical problems.
  • Keep client system and environment documentation accurate and up to date.
  • Complete desktop support tasks such as software installation and upgrades, hardware setup, file backups, and system or application configuration.
  • Review recorded resolutions and identify trends that could help prevent recurring issues.
  • Order computer supplies at the request of IT management.
  • Coordinate with vendors for service requests, status updates, and ticket resolution.
  • Use established procedures to respond to and document support requests.

Cerințe

  • A computer science degree or equivalent professional experience.
  • At least two years of industry experience supporting Microsoft-based environments.
  • Hands-on experience installing and configuring operating systems, network printers, and local printers.
  • Working knowledge of Windows desktop operating systems, Windows Server, Active Directory, and Group Policy.
  • Strong technical understanding of SMB networks, infrastructure, and related equipment.
  • Ability to document processes, issues, and resolutions clearly and concisely, with strong written communication skills.
  • Ability to manage multiple priorities and respond with urgency when needed.
  • Strong problem-solving and critical-thinking skills.
  • Ability to work independently while contributing effectively within a team.
  • Strong organizational ability and close attention to detail.
  • Knowledge of standard help desk call-handling practices and procedures.
  • Experience with time-tracking or ticketing software is preferred.
  • Familiarity with Exchange platforms, VLANs, VPNs, HP and Meraki network configurations, routing, wireless networking, FortiGate firewalls, and SD-WAN is preferred.

Beneficii

  • Competitive benefits package.
  • Ongoing training opportunities.
  • Personal and professional development opportunities.
  • Access to experts with industry certifications.
  • Team-focused, collaborative, and inclusive workplace culture.

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