New Era Technology
New Era Technology
New Era Technology एक वैश्विक प्रौद्योगिकी समाधान प्रदाता है, जो संगठनों को बदलते डिजिटल और भौतिक बुनियादी ढाँचे का प्रबंधन करने में सहायता करता है। इसका कार्य क्लाउड सेवाओं, प्रबंधित और पेशेवर सेवाओं, साइबर सुरक्षा, डेटा नेटवर्किंग, डिजिटल रूपांतरण, सहयोग और एकीकृत संचार, ऑडियोविज़ुअल और वीडियो सहयोग तथा भौतिक सुरक्षा जैसे क्षेत्रों तक फैला हुआ है। कंपनी इंजीनियरों, डिज़ाइनरों, इंस्टॉलरों और तकनीशियनों को एक साथ लाकर दुनिया भर में स्थित अपने कार्यालयों के नेटवर्क के माध्यम से 20,000 से अधिक ग्राहकों को सहायता प्रदान करती है। New Era Technology स्वास्थ्य सेवा, शिक्षा, सरकार, बैंकिंग, वित्त और खुदरा क्षेत्रों के लिए उद्योग-केंद्रित समाधान भी विकसित करती है, जिससे इन क्षेत्रों में परामर्श और प्रौद्योगिकी सेवाओं में रुचि रखने वाले पेशेवरों के लिए इसकी प्रासंगिकता बढ़ जाती है।

Remote Tier 2 IT Support Specialist – Managed Services (India)

Provide Tier 2 technical support for Microsoft-based client environments at New Era Technology. The role covers troubleshooting, system documentation, equipment tracking, desktop maintenance, and vendor coordination.

विवरण

  • Deliver Tier 2 support for technical issues affecting Microsoft business applications and operating systems.
  • Resolve incoming support requests through phone and ticketing channels.
  • Investigate internal and external resources to determine effective solutions.
  • Inform clients about issues identified during support engagements.
  • Develop and maintain productive client relationships.
  • Track time spent on support, troubleshooting, research, and remediation for Managed Services contract reporting.
  • Manage inventories of monitors, keyboards, hard drives, printers, scanners, and other peripherals.
  • Use diagnostic tools to investigate and resolve technical problems.
  • Keep client system and environment documentation accurate and up to date.
  • Complete desktop support tasks such as software installation and upgrades, hardware setup, file backups, and system or application configuration.
  • Review recorded resolutions and identify trends that could help prevent recurring issues.
  • Order computer supplies at the request of IT management.
  • Coordinate with vendors for service requests, status updates, and ticket resolution.
  • Use established procedures to respond to and document support requests.

आवश्यकताएँ

  • A computer science degree or equivalent professional experience.
  • At least two years of industry experience supporting Microsoft-based environments.
  • Hands-on experience installing and configuring operating systems, network printers, and local printers.
  • Working knowledge of Windows desktop operating systems, Windows Server, Active Directory, and Group Policy.
  • Strong technical understanding of SMB networks, infrastructure, and related equipment.
  • Ability to document processes, issues, and resolutions clearly and concisely, with strong written communication skills.
  • Ability to manage multiple priorities and respond with urgency when needed.
  • Strong problem-solving and critical-thinking skills.
  • Ability to work independently while contributing effectively within a team.
  • Strong organizational ability and close attention to detail.
  • Knowledge of standard help desk call-handling practices and procedures.
  • Experience with time-tracking or ticketing software is preferred.
  • Familiarity with Exchange platforms, VLANs, VPNs, HP and Meraki network configurations, routing, wireless networking, FortiGate firewalls, and SD-WAN is preferred.

लाभ

  • Competitive benefits package.
  • Ongoing training opportunities.
  • Personal and professional development opportunities.
  • Access to experts with industry certifications.
  • Team-focused, collaborative, and inclusive workplace culture.

संबंधित नौकरियाँ

Hewlett Packard Enterprise

Senior Executive Assistant

Hewlett Packard Enterprise

Provide senior administrative support to Hewlett Packard Enterprise executives, including calendar management, presentations, budgets, travel, and coordination across departments.

खोलें
Hewlett Packard Enterprise

Executive Assistant, Dallas Hybrid

Hewlett Packard Enterprise

Support Hewlett Packard Enterprise executives with calendars, presentations, travel, and budgets. Coordinate strategic administrative operations in a hybrid Texas role.

खोलें
GlobeLife

Remote Customer Retention Representative

GlobeLife

Help Globe Life policyholders keep their coverage and restore lapsed life insurance policies in this remote customer retention role. Handle inbound and outbound calls, discuss coverage and payment options, document outcomes, and meet retention targets.

खोलें
Bundesverbraucherhilfe e.V.

Editor-in-Chief, Federal Consumer Bulletin (Volunteer)

Bundesverbraucherhilfe e.V.

Lead the volunteer editorial team behind Bundesverbraucherhilfe’s daily consumer news bulletin. Oversee journalistic standards, editorial independence, coverage, and team development.

खोलें
Our National Conversation (ONC)

Remote Editorial Lead Intern (California)

Our National Conversation (ONC)
51 – 200 कर्मचारी
B2Cगैर-लाभकारीमीडिया

Lead writers, publication schedules, and editorial standards as an intern with Our National Conversation. Support its mission to reduce partisanship and promote solutions through youth-driven media.

खोलें
FedEx

Data Keying Agent

FedEx

Enter shipment details, complete daily administration and help coordinate timely departures. Support FedEx Express transportation operations onsite in Heerlen.

खोलें
CB Talents Academy

Dutch-Speaking Customer Support Specialist (Remote, Portugal)

CB Talents Academy
1 – 10 कर्मचारी
शिक्षा

Support users of a global online payment platform in Dutch, handling payment questions, collections, assistance for vulnerable customers, and account administration remotely from Portugal.

खोलें
I

Senior Engineering Manager, Risk Engineering

Imprint
201 – 500 कर्मचारी
परामर्शवित्तविपणन

Lead backend teams responsible for real-time payment authorization, fraud decisions, and underwriting at Imprint, an embedded payments and credit platform.

खोलें
Martin & Company

Director of P&C Insurance Consulting

Martin & Company

Lead client-facing property and casualty insurance consulting engagements at Martin & Company, a technology-enabled insurance advisory firm. Shape project scope, protect delivery quality, grow client accounts, and mentor consultants.

खोलें
Commonwealth Bank