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Teleperformance
Teleperformance
Sponsor pentru viza de lucrător calificatAsistență medicalăLogisticăMarketing
Teleperformance oferă servicii de gestionare a experienței clienților și servicii digitale integrate pentru organizații care operează pe piețele globale. Activitatea sa combină tehnologia, protecția datelor și asistența multilingvă pentru a ajuta clienții să furnizeze soluții de afaceri adaptate nevoilor lor. Compania recrutează în domenii precum serviciul clienți, dezvoltarea afacerilor, marketingul, vânzările și resursele umane, cu oportunități în Spania, inclusiv în Barcelona, Madrid și Sevilla. Forța sa de muncă internațională reflectă accentul pus pe experiența angajaților, diversitatea culturală și colaborarea între echipe multilingve.
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Locurile de muncă ale companiei

Remote Healthcare Customer Service Representative

Help healthcare customers with questions and service needs across phone, email, chat, and social media. The role includes resolving issues, processing payments, documenting calls, and supporting Teleperformance’s digital services.

USStatele Unite ale AmericiiALAlabamaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNJNew JerseyNMNew MexicoNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
14 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Act as a primary contact for clients.
  • Handle incoming and outgoing communications.
  • Use web-based tools to resolve customer questions.
  • Assist customers by phone, email, chat, or social media.
  • De-escalate concerns with a calm, helpful approach.
  • Escalate interactions when appropriate.
  • Respond to support requests and process payments.
  • Document call details for audits and reports.
  • Share feedback about call-related issues.
  • Upsell products or services when required.

Cerințe

  • High school diploma or equivalent.
  • At least six months of customer service experience.
  • Must be 18 years old or older.
  • Type at least 25 words per minute.
  • Comfort using desktop computers and general familiarity with Windows systems.
  • Have a dedicated workspace near the router for a wired Ethernet connection.
  • Internet service with at least 15 Mbps download and 10 Mbps upload speeds, and latency below 50 ms.
  • Internet service cannot use satellite, mobile data or hotspots, peer-to-peer connections, or a VPN.
  • Provide proof of internet speed.
  • Customer service or sales experience is preferred.
  • A college degree is preferred but not required.

Beneficii

  • Medical, vision, and dental coverage
  • Employee assistance programs
  • Health and personal time off
  • Leave programs
  • 401(k) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical illness insurance
  • Pet insurance
  • Flexible spending account plans
  • Retail discounts
  • Career advancement opportunities
  • Inclusive and diverse workplace culture

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Sponsor pentru viza de lucrător calificatAsistență medicalăLogisticăMarketing
USStatele Unite ale AmericiiALAlabamaAZArizonaCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
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Handle customer questions and resolve service issues remotely for Teleperformance, a global digital business services provider. The role includes documenting calls, using web-based tools, and supporting positive customer experiences.

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