Teleperformance
Teleperformance
Teleperformance жаһандық нарықтарда жұмыс істейтін ұйымдарға клиент тәжірибесін басқару және цифрлық интеграцияланған бизнес-қызметтер ұсынады. Компанияның қызметі клиенттерге бейімделген бизнес шешімдерін ұсынуға көмектесу үшін технологияны, деректер құпиялылығын және көптілді қолдауды біріктіреді. Компания клиенттерге қызмет көрсету, бизнесті дамыту, маркетинг, сату және адам ресурстары сияқты бағыттар бойынша қызметкерлерді жұмысқа қабылдайды. Испаниядағы мүмкіндіктердің қатарында Барселона, Мадрид және Севилья бар. Компанияның халықаралық ұжымы қызметкерлер тәжірибесіне, мәдени әртүрлілікке және көптілді командалар арасындағы ынтымақтастыққа басымдық беретінін көрсетеді.

Remote Healthcare Customer Service Representative

Help healthcare customers with questions and service needs across phone, email, chat, and social media. The role includes resolving issues, processing payments, documenting calls, and supporting Teleperformance’s digital services.

Сипаттама

  • Act as a primary contact for clients.
  • Handle incoming and outgoing communications.
  • Use web-based tools to resolve customer questions.
  • Assist customers by phone, email, chat, or social media.
  • De-escalate concerns with a calm, helpful approach.
  • Escalate interactions when appropriate.
  • Respond to support requests and process payments.
  • Document call details for audits and reports.
  • Share feedback about call-related issues.
  • Upsell products or services when required.

Талаптар

  • High school diploma or equivalent.
  • At least six months of customer service experience.
  • Must be 18 years old or older.
  • Type at least 25 words per minute.
  • Comfort using desktop computers and general familiarity with Windows systems.
  • Have a dedicated workspace near the router for a wired Ethernet connection.
  • Internet service with at least 15 Mbps download and 10 Mbps upload speeds, and latency below 50 ms.
  • Internet service cannot use satellite, mobile data or hotspots, peer-to-peer connections, or a VPN.
  • Provide proof of internet speed.
  • Customer service or sales experience is preferred.
  • A college degree is preferred but not required.

Артықшылықтар

  • Medical, vision, and dental coverage
  • Employee assistance programs
  • Health and personal time off
  • Leave programs
  • 401(k) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical illness insurance
  • Pet insurance
  • Flexible spending account plans
  • Retail discounts
  • Career advancement opportunities
  • Inclusive and diverse workplace culture

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