Teleperformance
Teleperformance
Teleperformance nodrošina klientu pieredzes pārvaldību un digitālus integrētus biznesa pakalpojumus organizācijām, kas darbojas pasaules tirgos. Uzņēmuma darbā apvienotas tehnoloģijas, datu privātums un daudzvalodu atbalsts, lai palīdzētu klientiem nodrošināt pielāgotus biznesa risinājumus. Uzņēmums pieņem darbā dažādās jomās, tostarp klientu apkalpošanā, biznesa attīstībā, mārketingā, pārdošanā un cilvēkresursu vadībā; Spānijā iespējas ir, piemēram, Barselonā, Madridē un Seviljā. Starptautiskais darbaspēks atspoguļo koncentrēšanos uz darbinieku pieredzi, kultūras daudzveidību un sadarbību daudzvalodu komandās.

Remote Healthcare Customer Service Representative

Help healthcare customers with questions and service needs across phone, email, chat, and social media. The role includes resolving issues, processing payments, documenting calls, and supporting Teleperformance’s digital services.

Apraksts

  • Act as a primary contact for clients.
  • Handle incoming and outgoing communications.
  • Use web-based tools to resolve customer questions.
  • Assist customers by phone, email, chat, or social media.
  • De-escalate concerns with a calm, helpful approach.
  • Escalate interactions when appropriate.
  • Respond to support requests and process payments.
  • Document call details for audits and reports.
  • Share feedback about call-related issues.
  • Upsell products or services when required.

Prasības

  • High school diploma or equivalent.
  • At least six months of customer service experience.
  • Must be 18 years old or older.
  • Type at least 25 words per minute.
  • Comfort using desktop computers and general familiarity with Windows systems.
  • Have a dedicated workspace near the router for a wired Ethernet connection.
  • Internet service with at least 15 Mbps download and 10 Mbps upload speeds, and latency below 50 ms.
  • Internet service cannot use satellite, mobile data or hotspots, peer-to-peer connections, or a VPN.
  • Provide proof of internet speed.
  • Customer service or sales experience is preferred.
  • A college degree is preferred but not required.

Priekšrocības

  • Medical, vision, and dental coverage
  • Employee assistance programs
  • Health and personal time off
  • Leave programs
  • 401(k) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical illness insurance
  • Pet insurance
  • Flexible spending account plans
  • Retail discounts
  • Career advancement opportunities
  • Inclusive and diverse workplace culture

Saistītās vakances

US Eye

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OneTouch Direct

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A

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Teleperformance