Teleperformance
Teleperformance
Teleperformance वैश्विक बाजारों में काम करने वाले संगठनों के लिए ग्राहक अनुभव प्रबंधन और डिजिटल एकीकृत व्यावसायिक सेवाएँ प्रदान करती है। इसका कार्य प्रौद्योगिकी, डेटा गोपनीयता और बहुभाषी सहायता को जोड़कर ग्राहकों को उनके अनुरूप व्यावसायिक समाधान प्रदान करने में मदद करता है। कंपनी ग्राहक सेवा, व्यवसाय विकास, विपणन, बिक्री और मानव संसाधन जैसे क्षेत्रों में भर्ती करती है, जिसमें स्पेन के बार्सिलोना, मैड्रिड और सेविया सहित स्थानों पर अवसर उपलब्ध हैं। इसका अंतरराष्ट्रीय कार्यबल कर्मचारी अनुभव, सांस्कृतिक विविधता और बहुभाषी टीमों के बीच सहयोग पर केंद्रित है।

Remote Healthcare Customer Service Representative

Help healthcare customers with questions and service needs across phone, email, chat, and social media. The role includes resolving issues, processing payments, documenting calls, and supporting Teleperformance’s digital services.

विवरण

  • Act as a primary contact for clients.
  • Handle incoming and outgoing communications.
  • Use web-based tools to resolve customer questions.
  • Assist customers by phone, email, chat, or social media.
  • De-escalate concerns with a calm, helpful approach.
  • Escalate interactions when appropriate.
  • Respond to support requests and process payments.
  • Document call details for audits and reports.
  • Share feedback about call-related issues.
  • Upsell products or services when required.

आवश्यकताएँ

  • High school diploma or equivalent.
  • At least six months of customer service experience.
  • Must be 18 years old or older.
  • Type at least 25 words per minute.
  • Comfort using desktop computers and general familiarity with Windows systems.
  • Have a dedicated workspace near the router for a wired Ethernet connection.
  • Internet service with at least 15 Mbps download and 10 Mbps upload speeds, and latency below 50 ms.
  • Internet service cannot use satellite, mobile data or hotspots, peer-to-peer connections, or a VPN.
  • Provide proof of internet speed.
  • Customer service or sales experience is preferred.
  • A college degree is preferred but not required.

लाभ

  • Medical, vision, and dental coverage
  • Employee assistance programs
  • Health and personal time off
  • Leave programs
  • 401(k) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical illness insurance
  • Pet insurance
  • Flexible spending account plans
  • Retail discounts
  • Career advancement opportunities
  • Inclusive and diverse workplace culture

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