Grifols
Grifols
Grifols este o companie globală din domeniul sănătății, biotehnologiei și producției, axată pe medicamente derivate din plasmă și pe alte soluții pentru pacienții cu boli rare și afecțiuni cronice. Activitatea sa cuprinde cercetarea și dezvoltarea, producția farmaceutică și distribuția la nivel mondial, ceea ce face din Grifols un angajator relevant pentru profesioniștii interesați de biotehnologie, producția biofarmaceutică și inovația în domeniul sănătății.

Remote Customer Service Representative - Grifols Spain

Grifols is hiring a remote Customer Service Representative in Spain to manage SAP order-to-delivery operations. The role covers customer accounts, logistics, shipments, billing, complaints, and OTIF performance.

Descriere

  • Maintain high satisfaction for internal and external customers
  • Set up and maintain customer accounts and master data
  • Monitor product availability and allocate product batches
  • Process sales orders in SAP
  • Prepare and track orders with the EMEA warehouse
  • Coordinate logistics for product deliveries
  • Track shipments and transportation with warehouse and transport providers
  • Verify validated packaging and protect product integrity
  • Manage product and service billing
  • Handle trunk stock replenishment and spare-parts orders and returns
  • Review and approve freight invoices while monitoring freight cost drivers and controls
  • Handle customer complaints in SAP Fiori
  • Manage deviations, including DR/CAPA activities
  • Work with customers and sales representatives to understand needs and improve service performance
  • Contribute to tender processes and coordinate with relevant departments
  • Support quality audits
  • Improve service performance, meet OTIF targets, streamline processes, support business growth, and maintain quality and regulatory compliance

Cerințe

  • Bachelor's degree in Business Administration, International Trade, Supply Chain, Logistics, Industrial Engineering, or a related discipline
  • Fluent Spanish, English, and Italian at a minimum B2-C1 level, with strong written and verbal communication in each language
  • Professional experience using SAP as an ERP system
  • At least 2-3 years of experience in customer service, order management, customer operations, or supply chain roles
  • Demonstrated experience managing the complete Order-to-Cash (O2C) process
  • Experience coordinating logistics and tracking domestic and international shipments
  • Knowledge of inventory management, delivery planning, and customer service operations
  • Proficiency with Microsoft Office, especially Excel
  • Ability to manage multiple stakeholders and priorities in a fast-paced environment
  • Customer-focused approach with strong attention to detail and problem-solving ability

Beneficii

  • Flexible schedule from Monday to Thursday, 8:00-17:00, and Friday, 8:00-15:00
  • Benefits package
  • Remote-work flexibility through the U Program
  • Equal-opportunity employer with an inclusive workplace
  • Professional growth and career development opportunities
  • Reasonable accommodations for people with disabilities

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