Grifols
Grifols
Grifols is a global healthcare, biotechnology, and manufacturing company focused on plasma-derived medicines and other solutions for patients with rare diseases and chronic conditions. Its work spans research and development, pharmaceutical production, and worldwide distribution, making Grifols a relevant employer for professionals interested in biotechnology, biopharmaceutical manufacturing, and healthcare innovation.

Remote Customer Service Representative - Grifols Spain

Grifols is hiring a remote Customer Service Representative in Spain to manage SAP order-to-delivery operations. The role covers customer accounts, logistics, shipments, billing, complaints, and OTIF performance.

Description

  • Maintain high satisfaction for internal and external customers
  • Set up and maintain customer accounts and master data
  • Monitor product availability and allocate product batches
  • Process sales orders in SAP
  • Prepare and track orders with the EMEA warehouse
  • Coordinate logistics for product deliveries
  • Track shipments and transportation with warehouse and transport providers
  • Verify validated packaging and protect product integrity
  • Manage product and service billing
  • Handle trunk stock replenishment and spare-parts orders and returns
  • Review and approve freight invoices while monitoring freight cost drivers and controls
  • Handle customer complaints in SAP Fiori
  • Manage deviations, including DR/CAPA activities
  • Work with customers and sales representatives to understand needs and improve service performance
  • Contribute to tender processes and coordinate with relevant departments
  • Support quality audits
  • Improve service performance, meet OTIF targets, streamline processes, support business growth, and maintain quality and regulatory compliance

Requirements

  • Bachelor's degree in Business Administration, International Trade, Supply Chain, Logistics, Industrial Engineering, or a related discipline
  • Fluent Spanish, English, and Italian at a minimum B2-C1 level, with strong written and verbal communication in each language
  • Professional experience using SAP as an ERP system
  • At least 2-3 years of experience in customer service, order management, customer operations, or supply chain roles
  • Demonstrated experience managing the complete Order-to-Cash (O2C) process
  • Experience coordinating logistics and tracking domestic and international shipments
  • Knowledge of inventory management, delivery planning, and customer service operations
  • Proficiency with Microsoft Office, especially Excel
  • Ability to manage multiple stakeholders and priorities in a fast-paced environment
  • Customer-focused approach with strong attention to detail and problem-solving ability

Benefits

  • Flexible schedule from Monday to Thursday, 8:00-17:00, and Friday, 8:00-15:00
  • Benefits package
  • Remote-work flexibility through the U Program
  • Equal-opportunity employer with an inclusive workplace
  • Professional growth and career development opportunities
  • Reasonable accommodations for people with disabilities

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