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Grifols
Grifols
H1B वीज़ा प्रायोजकजैव प्रौद्योगिकीविनिर्माणस्वास्थ्य सेवा
Grifols एक वैश्विक स्वास्थ्य सेवा, जैव-प्रौद्योगिकी और विनिर्माण कंपनी है, जो प्लाज़्मा से प्राप्त औषधियों तथा दुर्लभ बीमारियों और दीर्घकालिक स्वास्थ्य स्थितियों से जूझ रहे रोगियों के लिए अन्य समाधानों पर केंद्रित है। इसका कार्य अनुसंधान और विकास, औषधि उत्पादन तथा विश्वव्यापी वितरण तक फैला हुआ है, जिससे Grifols जैव-प्रौद्योगिकी, जैव-औषधि विनिर्माण और स्वास्थ्य सेवा नवाचार में रुचि रखने वाले पेशेवरों के लिए एक प्रासंगिक नियोक्ता बनती है।
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कंपनी की नौकरियाँ

Remote Customer Service Representative - Grifols Spain

Grifols is hiring a remote Customer Service Representative in Spain to manage SAP order-to-delivery operations. The role covers customer accounts, logistics, shipments, billing, complaints, and OTIF performance.

ESस्पेनरिमोटअनुबंधजूनियरमध्य स्तरआवश्यक भाषा: अंग्रेज़ीआवश्यक भाषा: स्पेनिशआवश्यक भाषा: इतालवीग्राहक सहायता
ERP

विवरण

  • Maintain high satisfaction for internal and external customers
  • Set up and maintain customer accounts and master data
  • Monitor product availability and allocate product batches
  • Process sales orders in SAP
  • Prepare and track orders with the EMEA warehouse
  • Coordinate logistics for product deliveries
  • Track shipments and transportation with warehouse and transport providers
  • Verify validated packaging and protect product integrity
  • Manage product and service billing
  • Handle trunk stock replenishment and spare-parts orders and returns
  • Review and approve freight invoices while monitoring freight cost drivers and controls
  • Handle customer complaints in SAP Fiori
  • Manage deviations, including DR/CAPA activities
  • Work with customers and sales representatives to understand needs and improve service performance
  • Contribute to tender processes and coordinate with relevant departments
  • Support quality audits
  • Improve service performance, meet OTIF targets, streamline processes, support business growth, and maintain quality and regulatory compliance

आवश्यकताएँ

  • Bachelor's degree in Business Administration, International Trade, Supply Chain, Logistics, Industrial Engineering, or a related discipline
  • Fluent Spanish, English, and Italian at a minimum B2-C1 level, with strong written and verbal communication in each language
  • Professional experience using SAP as an ERP system
  • At least 2-3 years of experience in customer service, order management, customer operations, or supply chain roles
  • Demonstrated experience managing the complete Order-to-Cash (O2C) process
  • Experience coordinating logistics and tracking domestic and international shipments
  • Knowledge of inventory management, delivery planning, and customer service operations
  • Proficiency with Microsoft Office, especially Excel
  • Ability to manage multiple stakeholders and priorities in a fast-paced environment
  • Customer-focused approach with strong attention to detail and problem-solving ability

लाभ

  • Flexible schedule from Monday to Thursday, 8:00-17:00, and Friday, 8:00-15:00
  • Benefits package
  • Remote-work flexibility through the U Program
  • Equal-opportunity employer with an inclusive workplace
  • Professional growth and career development opportunities
  • Reasonable accommodations for people with disabilities

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