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Highmark Health
Highmark Health
Sponsor pentru viza H1BAsigurăriConsultanțăLogistică
Highmark Health este o organizație din domeniul sănătății, axată pe îmbunătățirea modului în care oamenii accesează și experimentează serviciile de îngrijire medicală. Activitatea sa cuprinde servicii clinice, tehnologie, finanțe, marketing și alte funcții care sprijină furnizarea de servicii medicale. În calitate de licențiat independent al Blue Cross Blue Shield Association, compania reunește o gamă largă de profesioniști pentru a contribui la evoluția sistemului de sănătate. Highmark Health pune, de asemenea, accent pe diversitate, echitate și incluziune și a fost recunoscută pentru incluziunea persoanelor cu dizabilități și pentru statutul de angajator favorabil membrilor și veteranilor forțelor armate.
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Locurile de muncă ale companiei

Remote Customer Service Representative

Provide remote customer support for Highmark Health members through phone, written, and face-to-face communication. Use product knowledge and problem-solving skills to deliver timely, compliant resolutions.

USStatele Unite ale AmericiiALAlabamaAKAlaskaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaHIHawaiiIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNYNew YorkNCCarolina de NordNDDakota de NordOHOhioOKOklahomaOROregonPAPennsylvaniaRIRhode IslandSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWAWashingtonWVVirginia de VestWIWisconsinWYWyoming
19 $ – 27 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Address routine and occasional complex customer questions, feedback, and concerns
  • Handle the complete set of assigned customer service responsibilities
  • Resolve issues during the initial interaction by phone, in writing, or face to face
  • Support a diverse customer base with confidence across a range of issues
  • Work independently and use the knowledge center regularly to research answers
  • Combine product expertise with active listening, analysis, quality control, problem-solving, and accurate documentation
  • Achieve internal standards for schedule adherence, efficiency, and response timeliness
  • Manage routine and recurring non-routine, limited-impact issues with minimal escalation
  • Complete additional responsibilities as assigned

Cerințe

  • High school diploma or GED
  • One to three years of customer service or call center experience
  • Strong working knowledge of relevant products
  • Exceptional listening ability
  • Efficiently manage multiple tasks
  • Use effective probing, open-ended, and closed-ended questions
  • Successfully complete initial training competencies and develop additional skills through training
  • De-escalate difficult customer interactions while adhering to company policies and procedures
  • Work scheduled business hours in the Eastern Time zone
  • Follow HIPAA requirements, data security standards, the Code of Business Conduct, applicable laws, and company policies

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