Highmark Health
Highmark Health
Highmark Health — адамдардың медициналық көмекті алу және оны қабылдау тәжірибесін жақсартуға бағытталған денсаулық сақтау ұйымы. Оның қызметі медициналық көмекті ұсынуды қолдайтын клиникалық қызметтерді, технологияны, қаржыны, маркетингті және басқа да функцияларды қамтиды. Blue Cross Blue Shield Association ұйымының тәуелсіз лицензия иесі ретінде компания денсаулық сақтау жүйесін дамытуға үлес қосу үшін әртүрлі салалардағы көптеген мамандардың басын біріктіреді. Highmark Health сонымен қатар әртүрлілікке, теңдікке және инклюзияға мән береді, мүгедектігі бар адамдарды қамту және әскери қызметшілерге қолайлы жұмыс беруші болу бағыттарындағы мойындалуымен ерекшеленеді.

Remote Customer Service Representative

Provide remote customer support for Highmark Health members through phone, written, and face-to-face communication. Use product knowledge and problem-solving skills to deliver timely, compliant resolutions.

Сипаттама

  • Address routine and occasional complex customer questions, feedback, and concerns
  • Handle the complete set of assigned customer service responsibilities
  • Resolve issues during the initial interaction by phone, in writing, or face to face
  • Support a diverse customer base with confidence across a range of issues
  • Work independently and use the knowledge center regularly to research answers
  • Combine product expertise with active listening, analysis, quality control, problem-solving, and accurate documentation
  • Achieve internal standards for schedule adherence, efficiency, and response timeliness
  • Manage routine and recurring non-routine, limited-impact issues with minimal escalation
  • Complete additional responsibilities as assigned

Талаптар

  • High school diploma or GED
  • One to three years of customer service or call center experience
  • Strong working knowledge of relevant products
  • Exceptional listening ability
  • Efficiently manage multiple tasks
  • Use effective probing, open-ended, and closed-ended questions
  • Successfully complete initial training competencies and develop additional skills through training
  • De-escalate difficult customer interactions while adhering to company policies and procedures
  • Work scheduled business hours in the Eastern Time zone
  • Follow HIPAA requirements, data security standards, the Code of Business Conduct, applicable laws, and company policies

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