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Highmark Health
Highmark Health
H1B vizasi homiysiKonsaltingLogistikaSug‘urta
Highmark Health odamlarning tibbiy yordamni qanday qabul qilishi va undan qanday foydalanishini yaxshilashga e’tibor qaratadigan sog‘liqni saqlash tashkilotidir. Uning faoliyati tibbiy xizmatlarni ko‘rsatishni qo‘llab-quvvatlaydigan klinik xizmatlar, texnologiya, moliya, marketing va boshqa funksiyalarni qamrab oladi. Blue Cross Blue Shield Association’ning mustaqil litsenziya egasi sifatida kompaniya sog‘liqni saqlash tizimini rivojlantirishga yordam berish uchun turli sohalardagi keng doiradagi mutaxassislarni birlashtiradi. Highmark Health xilma-xillik, tenglik va inklyuziyaga ham katta ahamiyat beradi hamda nogironligi bo‘lgan shaxslarni qo‘llab-quvvatlash va harbiy xizmatchilar uchun qulay ish beruvchi sifatida e’tirof etilgan.
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Remote Customer Service Representative

Provide remote customer support for Highmark Health members through phone, written, and face-to-face communication. Use product knowledge and problem-solving skills to deliver timely, compliant resolutions.

USAmerika Qo‘shma ShtatlariALAlabamaAKAlyaskaAZArizonaCAKaliforniyaCOKoloradoCTKonnektikutFLFloridaHIGavayiIDAydahoILIllinoysIAAyovaKSKanzasKYKentukkiLALuizianaMEMenMDMerilendMAMassachusetsMIMichiganMNMinnesotaMSMissisipiMOMissuriNENebraskaNVNevadaNHNyu-HempshirNJNyu-JersiNMNyu-MeksikoNYNyu-YorkNCShimoliy KarolinaNDShimoliy DakotaOHOgayoOKOklaxomaOROregonPAPensilvaniyaRIRod-AylendSCJanubiy KarolinaSDJanubiy DakotaTNTennessiTXTexasUTYutaVTVermontVAVirjiniyaWAVashingtonWVG‘arbiy VirjiniyaWIViskonsinWYVayoming
19 $ – 27 $ / soat
MasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Address routine and occasional complex customer questions, feedback, and concerns
  • Handle the complete set of assigned customer service responsibilities
  • Resolve issues during the initial interaction by phone, in writing, or face to face
  • Support a diverse customer base with confidence across a range of issues
  • Work independently and use the knowledge center regularly to research answers
  • Combine product expertise with active listening, analysis, quality control, problem-solving, and accurate documentation
  • Achieve internal standards for schedule adherence, efficiency, and response timeliness
  • Manage routine and recurring non-routine, limited-impact issues with minimal escalation
  • Complete additional responsibilities as assigned

Talablar

  • High school diploma or GED
  • One to three years of customer service or call center experience
  • Strong working knowledge of relevant products
  • Exceptional listening ability
  • Efficiently manage multiple tasks
  • Use effective probing, open-ended, and closed-ended questions
  • Successfully complete initial training competencies and develop additional skills through training
  • De-escalate difficult customer interactions while adhering to company policies and procedures
  • Work scheduled business hours in the Eastern Time zone
  • Follow HIPAA requirements, data security standards, the Code of Business Conduct, applicable laws, and company policies

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