Highmark Health
Highmark Health
„Highmark Health“ yra sveikatos priežiūros organizacija, siekianti gerinti žmonių sveikatos priežiūros patirtį ir galimybes gauti priežiūrą. Jos veikla apima klinikines paslaugas, technologijas, finansus, rinkodarą ir kitas sritis, padedančias teikti sveikatos priežiūros paslaugas. Būdama nepriklausoma „Blue Cross Blue Shield Association“ licencijos turėtoja, įmonė suburia įvairių sričių specialistus, kad padėtų tobulinti sveikatos priežiūros sistemą. „Highmark Health“ taip pat pabrėžia įvairovę, lygybę ir įtrauktį, o jos veikla įvertinta už neįgaliųjų įtrauktį ir palankią aplinką kariuomenės bendruomenės nariams.

Remote Customer Service Representative

Provide remote customer support for Highmark Health members through phone, written, and face-to-face communication. Use product knowledge and problem-solving skills to deliver timely, compliant resolutions.

Aprašymas

  • Address routine and occasional complex customer questions, feedback, and concerns
  • Handle the complete set of assigned customer service responsibilities
  • Resolve issues during the initial interaction by phone, in writing, or face to face
  • Support a diverse customer base with confidence across a range of issues
  • Work independently and use the knowledge center regularly to research answers
  • Combine product expertise with active listening, analysis, quality control, problem-solving, and accurate documentation
  • Achieve internal standards for schedule adherence, efficiency, and response timeliness
  • Manage routine and recurring non-routine, limited-impact issues with minimal escalation
  • Complete additional responsibilities as assigned

Reikalavimai

  • High school diploma or GED
  • One to three years of customer service or call center experience
  • Strong working knowledge of relevant products
  • Exceptional listening ability
  • Efficiently manage multiple tasks
  • Use effective probing, open-ended, and closed-ended questions
  • Successfully complete initial training competencies and develop additional skills through training
  • De-escalate difficult customer interactions while adhering to company policies and procedures
  • Work scheduled business hours in the Eastern Time zone
  • Follow HIPAA requirements, data security standards, the Code of Business Conduct, applicable laws, and company policies

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