Highmark Health
Highmark Health
Highmark Health ir veselības aprūpes organizācija, kas koncentrējas uz to, lai uzlabotu cilvēku pieredzi veselības aprūpē un piekļuvi aprūpei. Tās darbība ietver klīniskos pakalpojumus, tehnoloģijas, finanses, mārketingu un citas jomas, kas atbalsta veselības aprūpes nodrošināšanu. Kā neatkarīgs Blue Cross Blue Shield Association licences turētājs uzņēmums apvieno dažādu jomu profesionāļus, lai palīdzētu attīstīt veselības aprūpes sistēmu. Highmark Health uzsver arī daudzveidību, vienlīdzību un iekļaušanu, un ir saņēmis atzinību par cilvēku ar invaliditāti iekļaušanu un militārpersonām draudzīgu nodarbinātību.

Remote Customer Service Representative

Provide remote customer support for Highmark Health members through phone, written, and face-to-face communication. Use product knowledge and problem-solving skills to deliver timely, compliant resolutions.

Apraksts

  • Address routine and occasional complex customer questions, feedback, and concerns
  • Handle the complete set of assigned customer service responsibilities
  • Resolve issues during the initial interaction by phone, in writing, or face to face
  • Support a diverse customer base with confidence across a range of issues
  • Work independently and use the knowledge center regularly to research answers
  • Combine product expertise with active listening, analysis, quality control, problem-solving, and accurate documentation
  • Achieve internal standards for schedule adherence, efficiency, and response timeliness
  • Manage routine and recurring non-routine, limited-impact issues with minimal escalation
  • Complete additional responsibilities as assigned

Prasības

  • High school diploma or GED
  • One to three years of customer service or call center experience
  • Strong working knowledge of relevant products
  • Exceptional listening ability
  • Efficiently manage multiple tasks
  • Use effective probing, open-ended, and closed-ended questions
  • Successfully complete initial training competencies and develop additional skills through training
  • De-escalate difficult customer interactions while adhering to company policies and procedures
  • Work scheduled business hours in the Eastern Time zone
  • Follow HIPAA requirements, data security standards, the Code of Business Conduct, applicable laws, and company policies

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