Highmark Health
Highmark Health
Highmark Health एक स्वास्थ्य सेवा संगठन है, जिसका ध्यान लोगों के लिए स्वास्थ्य सेवाओं के अनुभव और उन तक पहुंच को बेहतर बनाने पर है। इसका कार्य नैदानिक सेवाओं, प्रौद्योगिकी, वित्त, विपणन और स्वास्थ्य सेवाओं के वितरण में सहायक अन्य कार्यों तक फैला हुआ है। Blue Cross Blue Shield Association के एक स्वतंत्र लाइसेंसधारी के रूप में, कंपनी स्वास्थ्य सेवा प्रणाली को विकसित करने में सहायता करने के लिए विभिन्न क्षेत्रों के पेशेवरों को साथ लाती है। Highmark Health विविधता, समानता और समावेशन को भी महत्व देती है तथा दिव्यांग समावेशन और सैन्य-अनुकूल रोजगार के लिए मान्यता प्राप्त कर चुकी है।

Remote Customer Service Representative

Provide remote customer support for Highmark Health members through phone, written, and face-to-face communication. Use product knowledge and problem-solving skills to deliver timely, compliant resolutions.

विवरण

  • Address routine and occasional complex customer questions, feedback, and concerns
  • Handle the complete set of assigned customer service responsibilities
  • Resolve issues during the initial interaction by phone, in writing, or face to face
  • Support a diverse customer base with confidence across a range of issues
  • Work independently and use the knowledge center regularly to research answers
  • Combine product expertise with active listening, analysis, quality control, problem-solving, and accurate documentation
  • Achieve internal standards for schedule adherence, efficiency, and response timeliness
  • Manage routine and recurring non-routine, limited-impact issues with minimal escalation
  • Complete additional responsibilities as assigned

आवश्यकताएँ

  • High school diploma or GED
  • One to three years of customer service or call center experience
  • Strong working knowledge of relevant products
  • Exceptional listening ability
  • Efficiently manage multiple tasks
  • Use effective probing, open-ended, and closed-ended questions
  • Successfully complete initial training competencies and develop additional skills through training
  • De-escalate difficult customer interactions while adhering to company policies and procedures
  • Work scheduled business hours in the Eastern Time zone
  • Follow HIPAA requirements, data security standards, the Code of Business Conduct, applicable laws, and company policies

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