Commonwealth Bank
Commonwealth Bank
कॉमनवेल्थ बैंक ऑस्ट्रेलिया की एक वित्तीय सेवा कंपनी है, जो रिटेल, प्रीमियम, व्यावसायिक और संस्थागत बैंकिंग सेवाएँ प्रदान करती है। इसकी सेवाओं में फंड प्रबंधन, सुपरऐन्युएशन, बीमा, निवेश और शेयर ब्रोकिंग भी शामिल हैं। 52,000 से अधिक कर्मचारियों और 800,000 से अधिक शेयरधारकों के साथ, कॉमनवेल्थ बैंक वित्तीय उत्पादों और सेवाओं की एक व्यापक श्रृंखला संचालित करता है, जिसका उद्देश्य ग्राहकों को अपनी वित्तीय स्थिति का प्रबंधन और विकास करने में सहायता देना है।

Chief Engineer, Customer Service Technology

Set CommBank’s customer service technology strategy and lead engineering across contact centres, lending and customer assistance. Build resilient, scalable platforms and AI-enabled experiences.

विवरण

  • Set the technology foundations and engineering direction for customer service platforms and assisted experiences.
  • Establish technical direction and promote engineering excellence, innovation and practical delivery.
  • Guide architecture roadmaps for digital, assisted and AI-enabled customer service.
  • Modernise legacy and future platforms, simplifying systems and reducing technical debt.
  • Create reusable service domains, APIs, events and engineering patterns across the Group.
  • Build shared foundations for customer context, journey orchestration, voice, messaging, knowledge and Agentic AI.
  • Advance modern engineering practices, including CI/CD, automated testing, observability, secure design and production readiness.
  • Build resilience, reliability, security and operational risk management into critical services.
  • Mentor senior engineers and influence leaders across product, architecture, cyber and risk.
  • Grow technical capability across teams and deliver safe, scalable, production-ready outcomes.

आवश्यकताएँ

  • Lead technology strategy, architecture and engineering delivery in large enterprise environments.
  • Modernise complex technology estates, explain technical decisions to senior stakeholders and sustain highly critical production services.
  • Bring deep knowledge of contemporary software architecture, including cloud platforms, distributed systems, domain-based design, APIs, events or microservices.
  • Design resilient, highly available systems that account for security, observability, controls and operational risk.
  • Apply modern delivery and engineering practices, including automation, secure engineering, CI/CD and quality at scale.
  • Guide solution design through complex problem areas and set architecture guardrails that support autonomous engineering teams.
  • Understand the opportunities and engineering challenges of Agentic AI and generative AI in customer and colleague experiences.
  • Use influence, communication and mentoring to build alignment, navigate ambiguity and develop future technical leaders.
  • Provide deeply technical, hands-on engineering leadership.
  • Apply strong architectural judgement across complex production environments.

लाभ

  • Accessible, inclusive and respectful workplace.
  • Support and adjustments for applicants who need them.
  • Career development opportunities across the Commonwealth Bank Group.

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