SONDA
SONDA
SONDA este o companie cu o tradiție îndelungată, care activează în domeniile consultanței, logisticii și marketingului. Platforma sa de cariere le oferă potențialilor candidați un spațiu în care pot explora oportunități și afla mai multe despre posibilitatea de a se alătura organizației. Pentru persoanele aflate în căutarea unui loc de muncă, profilul SONDA reprezintă un punct de plecare pentru descoperirea unor roluri în cadrul unei companii ample și multidisciplinare.

Process Improvement Technician at SONDA - Remote in Chile

Process Improvement Technician at SONDA, a technology company. Monitor tickets, backlogs, and SLAs while preparing management reports and supporting quality initiatives.

Descriere

  • Build KPI dashboards and operational reports for management
  • Administer satisfaction surveys through IVR and ServiceNow
  • Assist management and quality teams with process improvement initiatives
  • Maintain and enhance knowledge base procedures
  • Monitor and follow up on service tickets
  • Track backlogs and verify SLA compliance
  • Route tickets to the appropriate technical team
  • Prioritize and escalate tickets when required
  • Carry out quality and process improvement activities

Cerințe

  • University degree completed or in progress
  • Fluent Spanish with professional workplace communication skills
  • Proficiency with Microsoft Office applications
  • Proficiency with Google Workspace applications
  • Highly organized and detail-oriented when managing tickets, backlogs, KPIs, and SLAs
  • Analytical approach focused on quality and process improvement
  • Background in preparing and tracking KPIs and management reports
  • Experience using ServiceNow
  • Experience monitoring SLAs and backlogs and managing service tickets
  • Experience supporting quality and process improvement work
  • Experience developing and maintaining procedures or knowledge bases

Beneficii

  • Flexible work arrangements designed to support work-life balance
  • Opportunities for professional development and ongoing skills growth
  • Collaborative, diverse, and innovation-oriented workplace
  • Access to SONDA Academy for professional learning
  • Availability of both on-site and remote work options
  • SONDA Wellness initiatives supporting physical, mental, and social health
  • Inclusive workplace with equal opportunities

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