SONDA konsalting, logistika va marketing sohalarida faoliyat yuritadigan, uzoq yillik tajribaga ega kompaniyadir. Uning karyera platformasi bo‘lajak nomzodlarga imkoniyatlarni ko‘rib chiqish va tashkilotga qo‘shilish haqida ko‘proq ma’lumot olish imkonini beradi. Ish izlovchilar uchun SONDA profili keng qamrovli, ko‘p tarmoqli biznesdagi lavozimlarni izlashni boshlash uchun qulay manbadir.
Process Improvement Technician at SONDA - Remote in Chile
Process Improvement Technician at SONDA, a technology company. Monitor tickets, backlogs, and SLAs while preparing management reports and supporting quality initiatives.
Tavsif
- Build KPI dashboards and operational reports for management
- Administer satisfaction surveys through IVR and ServiceNow
- Assist management and quality teams with process improvement initiatives
- Maintain and enhance knowledge base procedures
- Monitor and follow up on service tickets
- Track backlogs and verify SLA compliance
- Route tickets to the appropriate technical team
- Prioritize and escalate tickets when required
- Carry out quality and process improvement activities
Talablar
- University degree completed or in progress
- Fluent Spanish with professional workplace communication skills
- Proficiency with Microsoft Office applications
- Proficiency with Google Workspace applications
- Highly organized and detail-oriented when managing tickets, backlogs, KPIs, and SLAs
- Analytical approach focused on quality and process improvement
- Background in preparing and tracking KPIs and management reports
- Experience using ServiceNow
- Experience monitoring SLAs and backlogs and managing service tickets
- Experience supporting quality and process improvement work
- Experience developing and maintaining procedures or knowledge bases
Imtiyozlar
- Flexible work arrangements designed to support work-life balance
- Opportunities for professional development and ongoing skills growth
- Collaborative, diverse, and innovation-oriented workplace
- Access to SONDA Academy for professional learning
- Availability of both on-site and remote work options
- SONDA Wellness initiatives supporting physical, mental, and social health
- Inclusive workplace with equal opportunities