SONDA
SONDA
SONDA — консалтинг, логистика және маркетинг салаларында жұмыс істейтін, көп жылдан бері қызмет атқарып келе жатқан компания. Оның мансап платформасы әлеуетті кандидаттарға мүмкіндіктерді зерттеп, ұйымға қосылу туралы көбірек білуге мүмкіндік береді. Жұмыс іздеушілер үшін SONDA профилі кең ауқымды, көпсалалы бизнес ішіндегі бос орындарды іздеуге бастайтын нүкте болып табылады.

Process Improvement Technician at SONDA - Remote in Chile

Process Improvement Technician at SONDA, a technology company. Monitor tickets, backlogs, and SLAs while preparing management reports and supporting quality initiatives.

Сипаттама

  • Build KPI dashboards and operational reports for management
  • Administer satisfaction surveys through IVR and ServiceNow
  • Assist management and quality teams with process improvement initiatives
  • Maintain and enhance knowledge base procedures
  • Monitor and follow up on service tickets
  • Track backlogs and verify SLA compliance
  • Route tickets to the appropriate technical team
  • Prioritize and escalate tickets when required
  • Carry out quality and process improvement activities

Талаптар

  • University degree completed or in progress
  • Fluent Spanish with professional workplace communication skills
  • Proficiency with Microsoft Office applications
  • Proficiency with Google Workspace applications
  • Highly organized and detail-oriented when managing tickets, backlogs, KPIs, and SLAs
  • Analytical approach focused on quality and process improvement
  • Background in preparing and tracking KPIs and management reports
  • Experience using ServiceNow
  • Experience monitoring SLAs and backlogs and managing service tickets
  • Experience supporting quality and process improvement work
  • Experience developing and maintaining procedures or knowledge bases

Артықшылықтар

  • Flexible work arrangements designed to support work-life balance
  • Opportunities for professional development and ongoing skills growth
  • Collaborative, diverse, and innovation-oriented workplace
  • Access to SONDA Academy for professional learning
  • Availability of both on-site and remote work options
  • SONDA Wellness initiatives supporting physical, mental, and social health
  • Inclusive workplace with equal opportunities

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