SONDA
SONDA
SONDA is a long-established company operating across consulting, logistics, and marketing. Its career platform gives prospective candidates a place to explore opportunities and learn more about joining the organization. For job seekers, SONDA’s profile provides a starting point for discovering roles within a broad, multidisciplinary business.

Process Improvement Technician at SONDA - Remote in Chile

Process Improvement Technician at SONDA, a technology company. Monitor tickets, backlogs, and SLAs while preparing management reports and supporting quality initiatives.

Description

  • Build KPI dashboards and operational reports for management
  • Administer satisfaction surveys through IVR and ServiceNow
  • Assist management and quality teams with process improvement initiatives
  • Maintain and enhance knowledge base procedures
  • Monitor and follow up on service tickets
  • Track backlogs and verify SLA compliance
  • Route tickets to the appropriate technical team
  • Prioritize and escalate tickets when required
  • Carry out quality and process improvement activities

Requirements

  • University degree completed or in progress
  • Fluent Spanish with professional workplace communication skills
  • Proficiency with Microsoft Office applications
  • Proficiency with Google Workspace applications
  • Highly organized and detail-oriented when managing tickets, backlogs, KPIs, and SLAs
  • Analytical approach focused on quality and process improvement
  • Background in preparing and tracking KPIs and management reports
  • Experience using ServiceNow
  • Experience monitoring SLAs and backlogs and managing service tickets
  • Experience supporting quality and process improvement work
  • Experience developing and maintaining procedures or knowledge bases

Benefits

  • Flexible work arrangements designed to support work-life balance
  • Opportunities for professional development and ongoing skills growth
  • Collaborative, diverse, and innovation-oriented workplace
  • Access to SONDA Academy for professional learning
  • Availability of both on-site and remote work options
  • SONDA Wellness initiatives supporting physical, mental, and social health
  • Inclusive workplace with equal opportunities

Related Jobs

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Software Engineer II, Kafka and Python — URBN, Philadelphia

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Build Kafka event-streaming and integration services at URBN, supporting the move from legacy platforms to cloud-native systems. The role uses Python, automated testing, and CI/CD practices.

Open