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Beth Israel Lahey Health
Beth Israel Lahey Health
Asigurare de sănătateAsistență medicală

Beth Israel Lahey Health este un sistem de servicii medicale care deservește comunități din Massachusetts și New Hampshire prin spitale, centre de îngrijire specializată și o rețea extinsă de servicii clinice. Portofoliul său de servicii include urgențe, îngrijire primară și urgentă, ortopedie, sănătate mintală, servicii de farmacie și îngrijire la domiciliu, sprijinind pacienții în diferite etape și pentru nevoi diverse.

Cu 39.000 de membri ai echipei, Beth Israel Lahey Health îmbină îngrijirea pacienților cu cercetarea medicală și educația. Activitățile sale din domeniul serviciilor medicale și al asigurărilor de sănătate reflectă preocuparea pentru îmbunătățirea sănătății comunităților, oferind în același timp îngrijire coordonată și personalizată.

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Locurile de muncă ale companiei

Patient Service Representative, GI Call Center (Onsite)

Manage gastrointestinal call-center inquiries, call triage, referrals, and appointment scheduling. Support patients and providers at Beth Israel Deaconess Medical Center.

USStatele Unite ale AmericiiMAMassachusetts
20 $ – 27 $ / oră
La sediuNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Handle and professionally process a high volume of incoming calls
  • Apply approved scripts and guidelines to triage callers
  • Use targeted questions and independent judgment to identify appointment type, provider, and urgency
  • Schedule appointments through centralized scheduling systems and software
  • Verify and update patient demographics, referring patients to registration when needed
  • Obtain referrals and document payer details, including workers’ compensation and auto liability information
  • Explain visit preparation, required documentation, and diagnostic test and procedure requirements
  • Coordinate data, professional services, staff, space, equipment, and timing to support efficient scheduling
  • Escalate scheduling issues and concerns to the manager
  • Accurately document and route messages to providers and staff
  • Direct urgent calls to the appropriate staff members
  • Handle information and assistance requests within assigned knowledge and authority
  • Respond to provider email requests promptly and professionally

Cerințe

  • High school diploma or GED
  • One to three years of related work experience
  • Computer proficiency, including web-based applications and selected Microsoft Office tools such as Outlook, Word, Excel, PowerPoint, or Access
  • Call center or telephone customer service experience preferred
  • Typing speed of at least 40 words per minute
  • Knowledge of medical terminology
  • Bilingual written and verbal communication skills
  • Clear and effective written English communication
  • Ability to understand and converse in English
  • Ability to deliver high-level customer service while remaining composed in stressful situations
  • Ability to perform sedentary work involving occasional lifting of up to 10 pounds

Beneficii

  • Influenza vaccination is required as a condition of employment
  • Shift differentials may be available
  • Call pay
  • Premium pay
  • Overtime pay
  • Equal Opportunity Employer/Veterans/Disabled

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