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Beth Israel Lahey Health
Beth Israel Lahey Health
HealthcareHealthcare Insurance

Beth Israel Lahey Health is a healthcare system serving communities across Massachusetts and New Hampshire through hospitals, specialized care centers, and a broad network of clinical services. Its care portfolio includes emergency, primary, urgent, orthopedic, behavioral health, pharmacy, and home care services, supporting patients across different stages and needs.

With 39,000 team members, Beth Israel Lahey Health combines patient care with medical research and education. Its healthcare and healthcare insurance operations reflect a focus on improving community health while delivering coordinated, personalized care.

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Patient Service Representative, GI Call Center (Onsite)

Manage gastrointestinal call-center inquiries, call triage, referrals, and appointment scheduling. Support patients and providers at Beth Israel Deaconess Medical Center.

USUnited StatesMAMassachusetts
$20 – $27 / hour
On-siteFull-timeJuniorNo degree requiredEnglish RequiredCall Center Representative

Description

  • Handle and professionally process a high volume of incoming calls
  • Apply approved scripts and guidelines to triage callers
  • Use targeted questions and independent judgment to identify appointment type, provider, and urgency
  • Schedule appointments through centralized scheduling systems and software
  • Verify and update patient demographics, referring patients to registration when needed
  • Obtain referrals and document payer details, including workers’ compensation and auto liability information
  • Explain visit preparation, required documentation, and diagnostic test and procedure requirements
  • Coordinate data, professional services, staff, space, equipment, and timing to support efficient scheduling
  • Escalate scheduling issues and concerns to the manager
  • Accurately document and route messages to providers and staff
  • Direct urgent calls to the appropriate staff members
  • Handle information and assistance requests within assigned knowledge and authority
  • Respond to provider email requests promptly and professionally

Requirements

  • High school diploma or GED
  • One to three years of related work experience
  • Computer proficiency, including web-based applications and selected Microsoft Office tools such as Outlook, Word, Excel, PowerPoint, or Access
  • Call center or telephone customer service experience preferred
  • Typing speed of at least 40 words per minute
  • Knowledge of medical terminology
  • Bilingual written and verbal communication skills
  • Clear and effective written English communication
  • Ability to understand and converse in English
  • Ability to deliver high-level customer service while remaining composed in stressful situations
  • Ability to perform sedentary work involving occasional lifting of up to 10 pounds

Benefits

  • Influenza vaccination is required as a condition of employment
  • Shift differentials may be available
  • Call pay
  • Premium pay
  • Overtime pay
  • Equal Opportunity Employer/Veterans/Disabled

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