Beth Israel Lahey Health
Beth Israel Lahey Health

Beth Israel Lahey Health एक स्वास्थ्य सेवा प्रणाली है, जो अस्पतालों, विशेषज्ञ देखभाल केंद्रों और व्यापक नैदानिक सेवाओं के नेटवर्क के माध्यम से मैसाचुसेट्स और न्यू हैम्पशायर के समुदायों की सेवा करती है। इसकी देखभाल सेवाओं में आपातकालीन, प्राथमिक, त्वरित, ऑर्थोपेडिक, व्यवहारिक स्वास्थ्य, फार्मेसी और होम केयर सेवाएँ शामिल हैं, जो विभिन्न चरणों और जरूरतों वाले मरीजों की सहायता करती हैं।

39,000 टीम सदस्यों के साथ, Beth Israel Lahey Health मरीजों की देखभाल को चिकित्सा अनुसंधान और शिक्षा के साथ जोड़ती है। इसके स्वास्थ्य सेवा और स्वास्थ्य बीमा संचालन समुदाय के स्वास्थ्य में सुधार लाने तथा समन्वित और व्यक्तिगत देखभाल प्रदान करने पर केंद्रित हैं।

Patient Service Representative, GI Call Center (Onsite)

Manage gastrointestinal call-center inquiries, call triage, referrals, and appointment scheduling. Support patients and providers at Beth Israel Deaconess Medical Center.

विवरण

  • Handle and professionally process a high volume of incoming calls
  • Apply approved scripts and guidelines to triage callers
  • Use targeted questions and independent judgment to identify appointment type, provider, and urgency
  • Schedule appointments through centralized scheduling systems and software
  • Verify and update patient demographics, referring patients to registration when needed
  • Obtain referrals and document payer details, including workers’ compensation and auto liability information
  • Explain visit preparation, required documentation, and diagnostic test and procedure requirements
  • Coordinate data, professional services, staff, space, equipment, and timing to support efficient scheduling
  • Escalate scheduling issues and concerns to the manager
  • Accurately document and route messages to providers and staff
  • Direct urgent calls to the appropriate staff members
  • Handle information and assistance requests within assigned knowledge and authority
  • Respond to provider email requests promptly and professionally

आवश्यकताएँ

  • High school diploma or GED
  • One to three years of related work experience
  • Computer proficiency, including web-based applications and selected Microsoft Office tools such as Outlook, Word, Excel, PowerPoint, or Access
  • Call center or telephone customer service experience preferred
  • Typing speed of at least 40 words per minute
  • Knowledge of medical terminology
  • Bilingual written and verbal communication skills
  • Clear and effective written English communication
  • Ability to understand and converse in English
  • Ability to deliver high-level customer service while remaining composed in stressful situations
  • Ability to perform sedentary work involving occasional lifting of up to 10 pounds

लाभ

  • Influenza vaccination is required as a condition of employment
  • Shift differentials may be available
  • Call pay
  • Premium pay
  • Overtime pay
  • Equal Opportunity Employer/Veterans/Disabled

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