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Empathy
Empathy
51 – 200 Angajați
Sponsor pentru viza de lucrător calificatAsistență medicalăJuridicLogistică
Empathy dezvoltă servicii de sprijin bazate pe tehnologie pentru familiile care trec printr-o pierdere și se confruntă cu urmările sale practice. Serviciile companiei combină îndrumarea umană cu instrumente digitale, inclusiv Empathy LifeVault™ pentru planificarea succesiunii, planuri de îngrijire personalizate, asistență administrativă, resurse de sprijin în perioada de doliu și ajutor pentru procedurile succesorale. De asemenea, compania colaborează cu asigurători de viață, consultanți și angajatori pentru a extinde aceste servicii către beneficiari și angajați. Empathy activează la intersecția dintre asistența medicală, sprijinul juridic și logistică.
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Locurile de muncă ale companiei

Part-Time Care Specialist – Weekend Day Shift at Empathy

Provide compassionate chat and phone support for Empathy, helping families navigate loss and major life transitions. Research resources and manage Care Plans during part-time weekend shifts.

USStatele Unite ale Americii
20 $ – 23 $ / oră
RemoteNormă parțialăNivel mediuSeniorLimbă Obligatorie: englezăGeneral

Descriere

  • Deliver empathetic chat support that addresses users’ practical and emotional needs
  • Handle primarily inbound calls, including scheduling, service explanations, and logistical questions
  • Help develop detailed Care Plans
  • Process account closures, funeral pricing and planning, vendor sourcing, and other user requests
  • Research and identify relevant resources
  • Keep the Care Team knowledge base and role-specific materials current
  • Guide users to Empathy tools and resources as a product expert
  • Identify opportunities for professional development training
  • Share user feedback and knowledge gaps with product development teams
  • Meet service-level requirements through effective organization, documentation, and time management
  • Work across functions and adjust to operational priorities
  • Complete training and suggest improvements to information sharing
  • Escalate concerns appropriately while safeguarding sensitive user data
  • Support short-term projects assigned by management

Cerințe

  • Bring warmth, empathy, and patience to every user interaction
  • Communicate clearly and effectively in both written and spoken English
  • Have experience in customer-facing work, counseling, support, concierge services, or a related field, including internships
  • Learn and navigate new technologies, tools, and platforms quickly while adapting to changing digital environments
  • Follow established procedures and explain complex steps in accessible language
  • Demonstrate strong communication, organization, and interpersonal skills
  • Show enthusiasm for learning and researching unfamiliar subjects
  • Solve problems effectively while managing challenging deadlines and competing priorities
  • Work consistently and independently during overnight hours while maintaining focus and strong time management throughout the shift
  • Coordinate multiple tasks and projects while maintaining control of the workflow
  • Assess situations and exercise independent professional judgment without close supervision
  • Have experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or a related area
  • Be familiar with Google Suite, Slack, Zendesk, or comparable platforms
  • Submit a resume and cover letter

Beneficii

  • Equity in a high-growth startup
  • Annual stipend for remote work
  • Annual wellness stipend
  • Paid bereavement leave
  • Comprehensive health insurance
  • Generous paid time off covering company holidays, vacation, and paid leaves
  • Retirement savings plan with employer matching

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