Red Hat OpenShift Cloud Consultant
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Empathy develops technology-enabled support for families navigating loss and its practical aftermath. Its services combine human guidance with digital tools, including Empathy LifeVault™ for estate planning, personalized Care Plans, administrative assistance, grief-support resources, and help with probate. The company also works with life insurers, consultants, and employers to extend these services to beneficiaries and employees. Empathy operates at the intersection of healthcare, legal support, and logistics.
Part-Time Care Specialist – Weekend Day Shift at Empathy
Provide compassionate chat and phone support for Empathy, helping families navigate loss and major life transitions. Research resources and manage Care Plans during part-time weekend shifts.
Description
- Deliver empathetic chat support that addresses users’ practical and emotional needs
- Handle primarily inbound calls, including scheduling, service explanations, and logistical questions
- Help develop detailed Care Plans
- Process account closures, funeral pricing and planning, vendor sourcing, and other user requests
- Research and identify relevant resources
- Keep the Care Team knowledge base and role-specific materials current
- Guide users to Empathy tools and resources as a product expert
- Identify opportunities for professional development training
- Share user feedback and knowledge gaps with product development teams
- Meet service-level requirements through effective organization, documentation, and time management
- Work across functions and adjust to operational priorities
- Complete training and suggest improvements to information sharing
- Escalate concerns appropriately while safeguarding sensitive user data
- Support short-term projects assigned by management
Requirements
- Bring warmth, empathy, and patience to every user interaction
- Communicate clearly and effectively in both written and spoken English
- Have experience in customer-facing work, counseling, support, concierge services, or a related field, including internships
- Learn and navigate new technologies, tools, and platforms quickly while adapting to changing digital environments
- Follow established procedures and explain complex steps in accessible language
- Demonstrate strong communication, organization, and interpersonal skills
- Show enthusiasm for learning and researching unfamiliar subjects
- Solve problems effectively while managing challenging deadlines and competing priorities
- Work consistently and independently during overnight hours while maintaining focus and strong time management throughout the shift
- Coordinate multiple tasks and projects while maintaining control of the workflow
- Assess situations and exercise independent professional judgment without close supervision
- Have experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or a related area
- Be familiar with Google Suite, Slack, Zendesk, or comparable platforms
- Submit a resume and cover letter
Benefits
- Equity in a high-growth startup
- Annual stipend for remote work
- Annual wellness stipend
- Paid bereavement leave
- Comprehensive health insurance
- Generous paid time off covering company holidays, vacation, and paid leaves
- Retirement savings plan with employer matching
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