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Vori Health
Vori Health
51 – 200 Angajați
Asistență medicalăÎntreprindereStare de bine
Vori Health este o clinică medicală specializată în afecțiuni musculo-scheletice, cu servicii oferite în principal virtual, care reunește echipe de îngrijire coordonate de medici și servicii digitale pentru persoanele cu probleme de spate, gât și articulații, precum și cu afecțiuni ortopedice legate de sport. Platforma deservește atât persoane fizice, cât și clienți corporate, inclusiv angajatori, planuri de sănătate și brokeri, oferind diagnostic, planuri de tratament personalizate, gestionarea durerii fără opioide, fizioterapie virtuală, coordonarea investigațiilor imagistice, sprijin pentru intervenții chirurgicale, a doua opinie medicală și îndrumare privind stilul de viață. Vori Health acceptă principalele planuri de asigurare medicală, inclusiv Medicare.
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Remote Clinical Practice Manager – Tennessee

Manage patient support and clinical operations for Vori Health’s virtual musculoskeletal practice. Oversee scheduling, care coordination, compliance, and a remote support team.

USStatele Unite ale AmericiiTNTennessee
65.000 $ – 75.000 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăManager

Descriere

  • Lead and develop the Patient Support team.
  • Set team workflows, service standards, goals, policies, procedures, training materials, and standard operating procedures.
  • Track team workload, productivity, service levels, quality, and patient experience.
  • Resolve or escalate complex patient concerns across phone, email, chat, and other channels.
  • Improve the patient experience from scheduling and registration through care, billing, and follow-up.
  • Create clinician schedules and publish appointment availability in the electronic health record.
  • Track clinician capacity, blocked time, leave requests, appointment availability, and scheduling conflicts.
  • Analyze and report clinician utilization, capacity, access, and operational performance.
  • Coordinate availability, scheduling, updates, and billing information with external clinical service partners.
  • Help patients schedule or reschedule appointments when they need additional support.
  • Coordinate new clinician onboarding, including schedules, plans, meetings, system access, scheduling setup, and biographies.
  • Provide administrative support to physicians, advanced practice providers, physical therapists, health coaches, registered dietitians, and other clinical staff.
  • Work with healthcare partners inside and outside the organization to support continuity of care and patient flow.
  • Assist with patient video visits as directed by clinical leadership.
  • Request outside medical records and upload records and supporting documents to patient charts.
  • Alert clinicians when requested records or results arrive.
  • Send visit notes and other documentation securely to patients, providers, and external organizations.
  • Check daily that clinical documents reach their intended recipients.
  • Coordinate referrals, outside appointments, and other patient care needs.
  • Communicate with external providers, facilities, insurers, and partners.
  • Review patient intake details and patient-clinician communications, routing messages to the appropriate teams.
  • Keep electronic health records and other operational systems accurate.
  • Follow HIPAA, confidentiality rules, healthcare regulations, and company policies.
  • Contribute to quality assurance meetings, audits, improvement initiatives, clinical research, and publication support.
  • Develop clinical and Patient Support policies and procedures, implement them, and train teams on their use.
  • Maintain standard operating procedure libraries for Clinical Operations and Patient Support.
  • Find ways to simplify workflows and improve service quality with technology and automation.
  • Recruit, onboard, train, manage, evaluate, coach, and give feedback to Patient Support staff.
  • Plan staffing and coverage, and work with People Operations on employee relations and performance matters.
  • Join team huddles, meetings, and rounds with the camera on when appropriate.
  • Handle other assigned projects and duties.

Cerințe

  • High school diploma or equivalent.
  • Experience in telehealth.
  • At least two years as a medical practice manager or operator, or in an administrative support role for a clinical practice.
  • Knowledge of medical terminology, office procedures, and patient care practices.
  • Proficiency with Microsoft applications such as Outlook, Word, Excel, and OneDrive.
  • Strong attention to detail and commitment to high-quality care.
  • Ability to work independently, manage time, and prioritize tasks in a remote setting.
  • Experience using video chat.
  • Experience with Google Workspace, Slack, and electronic health records, or willingness to learn new technology.
  • Bilingual proficiency in spoken and written Spanish.
  • Authorization to work in the United States or ability to provide the required work documents.
  • A bachelor's degree in a related field is preferred.

Beneficii

  • Equity options.
  • Medical, dental, and vision coverage.
  • Wellness programs.
  • Mental health resources.
  • 401(k) plan with Roth options.
  • Paid time off, including vacation, holidays, and sick leave.
  • Fully remote work environment.
  • Training resources and a professional development stipend.
  • Paid parental leave.
  • Employee Assistance Program.
  • Pay based on experience, skills, and contribution to the team.

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