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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Locurile de muncă ale companiei

Onsite Customer Service Specialist in the Philippines

Support customers across multiple communication channels, resolve service issues, and improve customer satisfaction. Join TDCX in an onsite Philippines-based customer service role.

PHFilipineLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver high-quality customer support through all applicable communication channels.
  • Assess customer needs, investigate existing issues, and provide practical solutions that resolve confusion.
  • Drive first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures while delivering service that supports high customer satisfaction.
  • Develop lasting customer relationships by taking initiative to address their needs.
  • Complete other management-assigned duties within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System.

Cerințe

  • A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
  • Two years of relevant work experience is preferred, although fresh graduates are welcome to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette.
  • Comfort working with computers and multiple systems, with the adaptability to learn new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Beneficii

  • Attractive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on future development.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Expert coaching and mentoring.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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