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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Onsite Customer Service Specialist in the Philippines
Support customers across multiple communication channels, resolve service issues, and improve customer satisfaction. Join TDCX in an onsite Philippines-based customer service role.
Description
- Deliver high-quality customer support through all applicable communication channels.
- Assess customer needs, investigate existing issues, and provide practical solutions that resolve confusion.
- Drive first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
- Follow established procedures while delivering service that supports high customer satisfaction.
- Develop lasting customer relationships by taking initiative to address their needs.
- Complete other management-assigned duties within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System.
Requirements
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
- Two years of relevant work experience is preferred, although fresh graduates are welcome to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication abilities, including active listening, empathy, and professional phone etiquette.
- Comfort working with computers and multiple systems, with the adaptability to learn new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Attractive remuneration with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workplace facilities.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career growth.
- A positive workplace culture focused on future development.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Expert coaching and mentoring.
- Opportunity to join a global company recognized with hundreds of industry awards.
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