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Liveops, Inc.
Liveops, Inc.
201 – 500 Angajați
B2BInteligență artificialăÎntreprindere
Liveops, Inc. oferă servicii flexibile de centre de contact și asistență pentru clienți companiilor care au nevoie de operațiuni distribuite și scalabile. Modelul său combină agenți umani cu tehnologie bazată pe inteligență artificială, inclusiv LiveNexus Agent Assist, precum și programare precisă și capabilități de securitate și conformitate concepute pentru medii reglementate. Compania sprijină serviciile pentru clienți, asistența tehnică, vânzările și generarea de clienți potențiali, operațiunile de back-office și învățarea și dezvoltarea prin echipe locale, regionale și offshore. Liveops, Inc. deservește organizații din sectoare precum sănătatea, asigurările, comerțul cu amănuntul, serviciile financiare, turismul, energia, comunicațiile și administrația publică, poziționându-și oferta B2B în jurul experienței clienților și al eficienței operaționale.
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Locurile de muncă ale companiei

Insurance Claims Support Agent (Remote, Philippines)

Liveops, Inc. is seeking a Philippines-based remote claims support agent to manage inbound First Notice of Loss calls. The role involves collecting accurate claim details and assisting policyholders with empathy during difficult situations.

PHFilipineRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
Securitate cibernetică

Descriere

  • Handle inbound First Notice of Loss (FNOL) calls from customers and third parties reporting insurance claims
  • Assist callers with the claim-reporting process accurately, professionally, and empathetically
  • Collect, validate, and record claim information in the assigned systems
  • Prepare and maintain complete, accurate claim records
  • Apply approved workflows, scripts, procedures, and compliance requirements consistently
  • Refer complex cases, customer concerns, and potential service risks to supervisors as needed
  • Achieve expectations for quality, productivity, attendance, and customer experience
  • Protect confidential customer and company information
  • Complete required training, coaching, certification, and ongoing learning activities
  • Provide additional support during surges caused by catastrophic weather, natural disasters, or other critical business events
  • Take part in coaching sessions, performance evaluations, and professional development activities

Cerințe

  • Senior High School, legacy-curriculum High School, vocational, or college-level education
  • At least one year of customer service, contact center, BPO, or claims experience is preferred
  • Experience in insurance, financial services, healthcare, or claims support is advantageous
  • Excellent spoken and written English communication skills
  • Strong listening ability and customer service skills
  • Consistent attention to detail and accuracy
  • Ability to manage multiple systems while speaking with customers
  • Sound problem-solving and critical-thinking abilities
  • Ability to stay composed and professional during emotionally sensitive interactions
  • Strong organization and time-management skills
  • Ability to work independently from a remote setting while meeting performance expectations
  • Reliable high-speed wired internet connection
  • Windows computer that meets company specifications
  • Ability to use two monitors
  • USB headset approved for production work
  • Mobile device compatible with required multifactor authentication and security controls
  • Adherence to company cybersecurity, device security, and data privacy standards
  • Successful completion of required onboarding, training, and client certification programs
  • Consistent attendance and schedule adherence
  • Ability to meet quality assurance and information security standards

Beneficii

  • Competitive base salary
  • Night-shift differential where applicable
  • Statutory SSS, PhilHealth, and Pag-IBIG benefits
  • 13th-month pay
  • Government-mandated leave and other benefits
  • Training and career development opportunities
  • Company equipment may be provided according to business requirements

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