Liveops, Inc. उन व्यवसायों को लचीली संपर्क केंद्र और ग्राहक सहायता सेवाएँ प्रदान करती है जिन्हें वितरित और विस्तार योग्य संचालन की आवश्यकता होती है। इसका मॉडल मानवीय एजेंटों को LiveNexus Agent Assist सहित कृत्रिम बुद्धिमत्ता-सक्षम तकनीक के साथ जोड़ता है। इसके अलावा, कंपनी सटीक शेड्यूलिंग तथा विनियमित वातावरणों के लिए तैयार सुरक्षा और अनुपालन क्षमताएँ भी उपलब्ध कराती है। Liveops, Inc. ऑनशोर, नियरशोर और ऑफशोर टीमों के माध्यम से ग्राहक सेवा, तकनीकी सहायता, बिक्री और लीड जनरेशन, बैक-ऑफिस संचालन तथा सीखने और विकास संबंधी सेवाओं का समर्थन करती है। कंपनी स्वास्थ्य सेवा, बीमा, खुदरा, वित्तीय सेवाओं, यात्रा, ऊर्जा, संचार और सरकारी क्षेत्रों जैसे उद्योगों के संगठनों को सेवा देती है तथा अपने B2B प्रस्ताव को ग्राहक अनुभव और परिचालन दक्षता पर केंद्रित करती है।
Insurance Claims Support Agent (Remote, Philippines)
Liveops, Inc. is seeking a Philippines-based remote claims support agent to manage inbound First Notice of Loss calls. The role involves collecting accurate claim details and assisting policyholders with empathy during difficult situations.
विवरण
- Handle inbound First Notice of Loss (FNOL) calls from customers and third parties reporting insurance claims
- Assist callers with the claim-reporting process accurately, professionally, and empathetically
- Collect, validate, and record claim information in the assigned systems
- Prepare and maintain complete, accurate claim records
- Apply approved workflows, scripts, procedures, and compliance requirements consistently
- Refer complex cases, customer concerns, and potential service risks to supervisors as needed
- Achieve expectations for quality, productivity, attendance, and customer experience
- Protect confidential customer and company information
- Complete required training, coaching, certification, and ongoing learning activities
- Provide additional support during surges caused by catastrophic weather, natural disasters, or other critical business events
- Take part in coaching sessions, performance evaluations, and professional development activities
आवश्यकताएँ
- Senior High School, legacy-curriculum High School, vocational, or college-level education
- At least one year of customer service, contact center, BPO, or claims experience is preferred
- Experience in insurance, financial services, healthcare, or claims support is advantageous
- Excellent spoken and written English communication skills
- Strong listening ability and customer service skills
- Consistent attention to detail and accuracy
- Ability to manage multiple systems while speaking with customers
- Sound problem-solving and critical-thinking abilities
- Ability to stay composed and professional during emotionally sensitive interactions
- Strong organization and time-management skills
- Ability to work independently from a remote setting while meeting performance expectations
- Reliable high-speed wired internet connection
- Windows computer that meets company specifications
- Ability to use two monitors
- USB headset approved for production work
- Mobile device compatible with required multifactor authentication and security controls
- Adherence to company cybersecurity, device security, and data privacy standards
- Successful completion of required onboarding, training, and client certification programs
- Consistent attendance and schedule adherence
- Ability to meet quality assurance and information security standards
लाभ
- Competitive base salary
- Night-shift differential where applicable
- Statutory SSS, PhilHealth, and Pag-IBIG benefits
- 13th-month pay
- Government-mandated leave and other benefits
- Training and career development opportunities
- Company equipment may be provided according to business requirements