Senior Product Designer, Clinical Software
Semble
Design safe, intuitive clinical workflows for Semble’s cloud-based healthcare software. Apply UX craft, research and AI-assisted tools in partnership with clinical safety specialists.
Open
Liveops, Inc. provides flexible contact center and customer support services for businesses that need distributed, scalable operations. Its model combines human agents with AI-enabled technology, including LiveNexus Agent Assist, alongside precision scheduling and security and compliance capabilities designed for regulated environments. The company supports customer service, technical support, sales and lead generation, back-office operations, and learning and development through onshore, nearshore, and offshore teams. Liveops, Inc. serves organizations in sectors such as healthcare, insurance, retail, financial services, travel, energy, communications, and government, positioning its B2B offering around customer experience and operational efficiency.
Insurance Claims Support Agent (Remote, Philippines)
Liveops, Inc. is seeking a Philippines-based remote claims support agent to manage inbound First Notice of Loss calls. The role involves collecting accurate claim details and assisting policyholders with empathy during difficult situations.
Description
- Handle inbound First Notice of Loss (FNOL) calls from customers and third parties reporting insurance claims
- Assist callers with the claim-reporting process accurately, professionally, and empathetically
- Collect, validate, and record claim information in the assigned systems
- Prepare and maintain complete, accurate claim records
- Apply approved workflows, scripts, procedures, and compliance requirements consistently
- Refer complex cases, customer concerns, and potential service risks to supervisors as needed
- Achieve expectations for quality, productivity, attendance, and customer experience
- Protect confidential customer and company information
- Complete required training, coaching, certification, and ongoing learning activities
- Provide additional support during surges caused by catastrophic weather, natural disasters, or other critical business events
- Take part in coaching sessions, performance evaluations, and professional development activities
Requirements
- Senior High School, legacy-curriculum High School, vocational, or college-level education
- At least one year of customer service, contact center, BPO, or claims experience is preferred
- Experience in insurance, financial services, healthcare, or claims support is advantageous
- Excellent spoken and written English communication skills
- Strong listening ability and customer service skills
- Consistent attention to detail and accuracy
- Ability to manage multiple systems while speaking with customers
- Sound problem-solving and critical-thinking abilities
- Ability to stay composed and professional during emotionally sensitive interactions
- Strong organization and time-management skills
- Ability to work independently from a remote setting while meeting performance expectations
- Reliable high-speed wired internet connection
- Windows computer that meets company specifications
- Ability to use two monitors
- USB headset approved for production work
- Mobile device compatible with required multifactor authentication and security controls
- Adherence to company cybersecurity, device security, and data privacy standards
- Successful completion of required onboarding, training, and client certification programs
- Consistent attendance and schedule adherence
- Ability to meet quality assurance and information security standards
Benefits
- Competitive base salary
- Night-shift differential where applicable
- Statutory SSS, PhilHealth, and Pag-IBIG benefits
- 13th-month pay
- Government-mandated leave and other benefits
- Training and career development opportunities
- Company equipment may be provided according to business requirements
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