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Relativity
Relativity
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăJuridic
Relativity este o companie de tehnologie din sectorul software-ului juridic și al gestionării datelor, care dezvoltă instrumente bazate pe cloud pentru descoperirea datelor, e-discovery, răspunsul la breșe de securitate a datelor, analiza contractelor și gestionarea confidențialității. Portofoliul său de platforme include RelativityOne, Relativity aiR și aplicații disponibile prin Relativity App Hub, ajutând firmele de avocatură, corporațiile, organizațiile din domeniul sănătății și agențiile guvernamentale să gestioneze informații sensibile, de la colectare până la analiză și producție. Relativity combină inteligența artificială, securitatea, asistența pentru clienți și parteneriatele strategice pentru a ajuta echipele să organizeze date complexe, să investigheze probleme și să ia decizii bine fundamentate.
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Customer Success Manager, RelativityOne (Hybrid)

Manage customer outcomes for RelativityOne subscription accounts by increasing adoption, monitoring account health, and demonstrating return on investment. Use Gainsight, Salesforce, Claude, and Copilot to scale engagement and improve customer results.

USStatele Unite ale AmericiiALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNYNew YorkNCCarolina de NordOHOhioOKOklahomaOROregonPAPennsylvaniaSCCarolina de SudTNTennesseeTXTexasUTUtahVAVirginiaWAWashingtonWVVirginia de VestWIWisconsin
67.000 $ – 101.000 $ / an
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage outcomes across a portfolio of RelativityOne subscription accounts
  • Increase adoption, growth, transformation, and documented return on investment
  • Analyze adoption signals and conduct targeted outreach and interventions
  • Collaborate with Sales and Adoption Services on customer adoption initiatives
  • Lead discovery discussions and presentations that connect customer needs with relevant offerings
  • Provide tailored onboarding presentations and coordinate advanced customer sessions
  • Develop ROI narratives and record Verified Outcomes
  • Track portfolio health scores, identify risks early, and lead remediation efforts
  • Keep Gainsight records current, including interventions, adoption milestones, and risk tracking
  • Create and run scaled programs through digital communications, open training, asynchronous resources, and signal-based outreach
  • Use Claude and Copilot to draft messages, create templates, analyze adoption trends, and develop ROI narratives
  • Record experiments, insights, and playbook contributions for segment and cross-segment teams

Cerințe

  • 2–4 years of experience in Customer Success, Consulting, Account Management, or another scaled customer-facing role within SaaS or technology
  • Ability to analyze adoption signals, usage trends, and health scores and convert them into prioritized actions
  • Excellent written communication skills and the ability to tailor AI-assisted templates for different audiences
  • Results-oriented approach with the ability to create value through focused, time-limited engagements
  • Strong operational discipline, including dependable Gainsight execution and early identification of risks
  • Comfort and fluency with generative AI tools
  • Preferred: background in legal technology, eDiscovery, compliance workflows, or regulated industries
  • Preferred: familiarity with Gainsight, Salesforce, or comparable customer success platforms
  • Preferred: experience creating or managing scaled digital customer programs
  • Skills in account management, active listening, communication, customer relationships, customer success, empathy, relationship management, retention strategies, sales, and training delivery

Beneficii

  • Annual performance bonus
  • Long-term incentive opportunities
  • Commitment to competitive, fair, and equitable compensation

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