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Relativity
Relativity
1 001 – 5 000 Xodimlar
H1B vizasi homiysiHuquqKonsaltingSog‘liqni saqlash
Relativity — huquqiy dasturiy ta’minot va ma’lumotlarni boshqarish sohasida faoliyat yurituvchi texnologiya kompaniyasi. Kompaniya ma’lumotlarni aniqlash, elektron dalillarni taqdim etish, ma’lumotlar buzilishiga javob berish, shartnomalarni tahlil qilish va maxfiylikni boshqarish uchun bulutli vositalarni ishlab chiqadi. Uning mahsulotlar portfeliga RelativityOne, Relativity aiR va Relativity App Hub orqali taqdim etiladigan ilovalar kiradi. Bu yechimlar huquq firmalari, korporatsiyalar, sog‘liqni saqlash tashkilotlari va davlat idoralariga maxfiy ma’lumotlarni yig‘ishdan tortib ularni ko‘rib chiqish va taqdim etishgacha bo‘lgan jarayonni boshqarishda yordam beradi. Relativity jamoalarga murakkab ma’lumotlarni tartibga solish, muammolarni o‘rganish va asosli qarorlar qabul qilishda ko‘maklashish uchun sun’iy intellekt, xavfsizlik, mijozlarni qo‘llab-quvvatlash va strategik hamkorliklarni birlashtiradi.
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Kompaniyadagi ish o‘rinlari

Customer Success Manager, RelativityOne (Hybrid)

Manage customer outcomes for RelativityOne subscription accounts by increasing adoption, monitoring account health, and demonstrating return on investment. Use Gainsight, Salesforce, Claude, and Copilot to scale engagement and improve customer results.

USAmerika Qo‘shma ShtatlariALAlabamaAZArizonaCAKaliforniyaCOKoloradoCTKonnektikutFLFloridaIDAydahoILIllinoysIAAyovaKSKanzasKYKentukkiLALuizianaMEMenMDMerilendMAMassachusetsMIMichiganMNMinnesotaMOMissuriMTMontanaNENebraskaNVNevadaNHNyu-HempshirNJNyu-JersiNMNyu-MeksikoNYNyu-YorkNCShimoliy KarolinaOHOgayoOKOklaxomaOROregonPAPensilvaniyaSCJanubiy KarolinaTNTennessiTXTexasUTYutaVAVirjiniyaWAVashingtonWVG‘arbiy VirjiniyaWIViskonsin
67 000 $ – 101 000 $ / yil
GibridTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Manage outcomes across a portfolio of RelativityOne subscription accounts
  • Increase adoption, growth, transformation, and documented return on investment
  • Analyze adoption signals and conduct targeted outreach and interventions
  • Collaborate with Sales and Adoption Services on customer adoption initiatives
  • Lead discovery discussions and presentations that connect customer needs with relevant offerings
  • Provide tailored onboarding presentations and coordinate advanced customer sessions
  • Develop ROI narratives and record Verified Outcomes
  • Track portfolio health scores, identify risks early, and lead remediation efforts
  • Keep Gainsight records current, including interventions, adoption milestones, and risk tracking
  • Create and run scaled programs through digital communications, open training, asynchronous resources, and signal-based outreach
  • Use Claude and Copilot to draft messages, create templates, analyze adoption trends, and develop ROI narratives
  • Record experiments, insights, and playbook contributions for segment and cross-segment teams

Talablar

  • 2–4 years of experience in Customer Success, Consulting, Account Management, or another scaled customer-facing role within SaaS or technology
  • Ability to analyze adoption signals, usage trends, and health scores and convert them into prioritized actions
  • Excellent written communication skills and the ability to tailor AI-assisted templates for different audiences
  • Results-oriented approach with the ability to create value through focused, time-limited engagements
  • Strong operational discipline, including dependable Gainsight execution and early identification of risks
  • Comfort and fluency with generative AI tools
  • Preferred: background in legal technology, eDiscovery, compliance workflows, or regulated industries
  • Preferred: familiarity with Gainsight, Salesforce, or comparable customer success platforms
  • Preferred: experience creating or managing scaled digital customer programs
  • Skills in account management, active listening, communication, customer relationships, customer success, empathy, relationship management, retention strategies, sales, and training delivery

Imtiyozlar

  • Annual performance bonus
  • Long-term incentive opportunities
  • Commitment to competitive, fair, and equitable compensation

O‘xshash ish o‘rinlari