Relativity
Relativity
Relativity कानूनी सॉफ़्टवेयर और डेटा प्रबंधन क्षेत्र में कार्यरत एक प्रौद्योगिकी कंपनी है, जो डेटा डिस्कवरी, ई-डिस्कवरी, डेटा उल्लंघन प्रतिक्रिया, अनुबंध विश्लेषण और गोपनीयता प्रबंधन के लिए क्लाउड-आधारित उपकरण विकसित करती है। इसके प्लेटफ़ॉर्म पोर्टफोलियो में RelativityOne, Relativity aiR और Relativity App Hub के माध्यम से उपलब्ध एप्लिकेशन शामिल हैं। ये उपकरण कानून फर्मों, कंपनियों, स्वास्थ्य सेवा संगठनों और सरकारी एजेंसियों को संवेदनशील जानकारी के संग्रह से लेकर समीक्षा और उत्पादन तक उसका प्रबंधन करने में सहायता करते हैं। Relativity कृत्रिम बुद्धिमत्ता, सुरक्षा, ग्राहक सहायता और रणनीतिक साझेदारियों को मिलाकर टीमों को जटिल डेटा व्यवस्थित करने, मुद्दों की जाँच करने और सूचित निर्णय लेने में सक्षम बनाती है।

Customer Success Manager, RelativityOne (Hybrid)

Manage customer outcomes for RelativityOne subscription accounts by increasing adoption, monitoring account health, and demonstrating return on investment. Use Gainsight, Salesforce, Claude, and Copilot to scale engagement and improve customer results.

विवरण

  • Manage outcomes across a portfolio of RelativityOne subscription accounts
  • Increase adoption, growth, transformation, and documented return on investment
  • Analyze adoption signals and conduct targeted outreach and interventions
  • Collaborate with Sales and Adoption Services on customer adoption initiatives
  • Lead discovery discussions and presentations that connect customer needs with relevant offerings
  • Provide tailored onboarding presentations and coordinate advanced customer sessions
  • Develop ROI narratives and record Verified Outcomes
  • Track portfolio health scores, identify risks early, and lead remediation efforts
  • Keep Gainsight records current, including interventions, adoption milestones, and risk tracking
  • Create and run scaled programs through digital communications, open training, asynchronous resources, and signal-based outreach
  • Use Claude and Copilot to draft messages, create templates, analyze adoption trends, and develop ROI narratives
  • Record experiments, insights, and playbook contributions for segment and cross-segment teams

आवश्यकताएँ

  • 2–4 years of experience in Customer Success, Consulting, Account Management, or another scaled customer-facing role within SaaS or technology
  • Ability to analyze adoption signals, usage trends, and health scores and convert them into prioritized actions
  • Excellent written communication skills and the ability to tailor AI-assisted templates for different audiences
  • Results-oriented approach with the ability to create value through focused, time-limited engagements
  • Strong operational discipline, including dependable Gainsight execution and early identification of risks
  • Comfort and fluency with generative AI tools
  • Preferred: background in legal technology, eDiscovery, compliance workflows, or regulated industries
  • Preferred: familiarity with Gainsight, Salesforce, or comparable customer success platforms
  • Preferred: experience creating or managing scaled digital customer programs
  • Skills in account management, active listening, communication, customer relationships, customer success, empathy, relationship management, retention strategies, sales, and training delivery

लाभ

  • Annual performance bonus
  • Long-term incentive opportunities
  • Commitment to competitive, fair, and equitable compensation

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