LogoFresh Jobs Ahead
Relativity
Relativity
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareLegal
Relativity is a technology company in the legal software and data management sector, developing cloud-based tools for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Its platform portfolio includes RelativityOne, Relativity aiR, and applications available through the Relativity App Hub, helping law firms, corporations, healthcare organizations, and government agencies manage sensitive information from collection through review and production. Relativity combines artificial intelligence, security, customer support, and strategic partnerships to help teams organize complex data, investigate issues, and make informed decisions.
LinkedIn
Company Jobs

Customer Success Manager, RelativityOne (Hybrid)

Manage customer outcomes for RelativityOne subscription accounts by increasing adoption, monitoring account health, and demonstrating return on investment. Use Gainsight, Salesforce, Claude, and Copilot to scale engagement and improve customer results.

USUnited StatesALAlabamaAZArizonaCACaliforniaCOColoradoCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNYNew YorkNCNorth CarolinaOHOhioOKOklahomaOROregonPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasUTUtahVAVirginiaWAWashingtonWVWest VirginiaWIWisconsin
$67,000 – $101,000 / year
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage outcomes across a portfolio of RelativityOne subscription accounts
  • Increase adoption, growth, transformation, and documented return on investment
  • Analyze adoption signals and conduct targeted outreach and interventions
  • Collaborate with Sales and Adoption Services on customer adoption initiatives
  • Lead discovery discussions and presentations that connect customer needs with relevant offerings
  • Provide tailored onboarding presentations and coordinate advanced customer sessions
  • Develop ROI narratives and record Verified Outcomes
  • Track portfolio health scores, identify risks early, and lead remediation efforts
  • Keep Gainsight records current, including interventions, adoption milestones, and risk tracking
  • Create and run scaled programs through digital communications, open training, asynchronous resources, and signal-based outreach
  • Use Claude and Copilot to draft messages, create templates, analyze adoption trends, and develop ROI narratives
  • Record experiments, insights, and playbook contributions for segment and cross-segment teams

Requirements

  • 2–4 years of experience in Customer Success, Consulting, Account Management, or another scaled customer-facing role within SaaS or technology
  • Ability to analyze adoption signals, usage trends, and health scores and convert them into prioritized actions
  • Excellent written communication skills and the ability to tailor AI-assisted templates for different audiences
  • Results-oriented approach with the ability to create value through focused, time-limited engagements
  • Strong operational discipline, including dependable Gainsight execution and early identification of risks
  • Comfort and fluency with generative AI tools
  • Preferred: background in legal technology, eDiscovery, compliance workflows, or regulated industries
  • Preferred: familiarity with Gainsight, Salesforce, or comparable customer success platforms
  • Preferred: experience creating or managing scaled digital customer programs
  • Skills in account management, active listening, communication, customer relationships, customer success, empathy, relationship management, retention strategies, sales, and training delivery

Benefits

  • Annual performance bonus
  • Long-term incentive opportunities
  • Commitment to competitive, fair, and equitable compensation

Related Jobs