Relativity
Relativity
Relativity — құқықтық бағдарламалық жасақтама және деректерді басқару саласында жұмыс істейтін технологиялық компания. Компания деректерді іздеу, электрондық ашу, деректердің бұзылуына ден қою, келісімшарттарды талдау және құпиялылықты басқаруға арналған бұлтқа негізделген құралдар әзірлейді. Оның өнімдер портфеліне RelativityOne, Relativity aiR және Relativity App Hub арқылы қолжетімді қолданбалар кіреді. Бұл шешімдер заң фирмаларына, корпорацияларға, денсаулық сақтау ұйымдарына және мемлекеттік мекемелерге құпия ақпаратты жинаудан бастап қарап шығу мен ұсынуға дейін басқаруға көмектеседі. Relativity командаларға күрделі деректерді реттеуге, мәселелерді зерттеуге және негізделген шешімдер қабылдауға көмектесу үшін жасанды интеллектіні, қауіпсіздікті, клиенттерді қолдауды және стратегиялық серіктестіктерді біріктіреді.

Customer Success Manager, RelativityOne (Hybrid)

Manage customer outcomes for RelativityOne subscription accounts by increasing adoption, monitoring account health, and demonstrating return on investment. Use Gainsight, Salesforce, Claude, and Copilot to scale engagement and improve customer results.

Сипаттама

  • Manage outcomes across a portfolio of RelativityOne subscription accounts
  • Increase adoption, growth, transformation, and documented return on investment
  • Analyze adoption signals and conduct targeted outreach and interventions
  • Collaborate with Sales and Adoption Services on customer adoption initiatives
  • Lead discovery discussions and presentations that connect customer needs with relevant offerings
  • Provide tailored onboarding presentations and coordinate advanced customer sessions
  • Develop ROI narratives and record Verified Outcomes
  • Track portfolio health scores, identify risks early, and lead remediation efforts
  • Keep Gainsight records current, including interventions, adoption milestones, and risk tracking
  • Create and run scaled programs through digital communications, open training, asynchronous resources, and signal-based outreach
  • Use Claude and Copilot to draft messages, create templates, analyze adoption trends, and develop ROI narratives
  • Record experiments, insights, and playbook contributions for segment and cross-segment teams

Талаптар

  • 2–4 years of experience in Customer Success, Consulting, Account Management, or another scaled customer-facing role within SaaS or technology
  • Ability to analyze adoption signals, usage trends, and health scores and convert them into prioritized actions
  • Excellent written communication skills and the ability to tailor AI-assisted templates for different audiences
  • Results-oriented approach with the ability to create value through focused, time-limited engagements
  • Strong operational discipline, including dependable Gainsight execution and early identification of risks
  • Comfort and fluency with generative AI tools
  • Preferred: background in legal technology, eDiscovery, compliance workflows, or regulated industries
  • Preferred: familiarity with Gainsight, Salesforce, or comparable customer success platforms
  • Preferred: experience creating or managing scaled digital customer programs
  • Skills in account management, active listening, communication, customer relationships, customer success, empathy, relationship management, retention strategies, sales, and training delivery

Артықшылықтар

  • Annual performance bonus
  • Long-term incentive opportunities
  • Commitment to competitive, fair, and equitable compensation

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