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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Customer Service Specialist - Singapore Onsite

Support customers across multiple communication channels, resolve issues, and help improve satisfaction. Join TDCX in a full-time, onsite customer service role in Singapore.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Deliver customer services in line with established procedures and satisfaction standards.
  • Develop lasting customer relationships by providing responsive, attentive support.
  • Complete additional management-assigned duties within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System.

Cerințe

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Around two years of relevant experience is preferred, though fresh graduates are also encouraged to apply.
  • Strong time-management skills and a drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication abilities, including active listening, empathy, and effective phone etiquette across pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the flexibility to learn new tools quickly.
  • Excellent spoken and written English, along with proficiency in the language of the supported market.

Beneficii

  • Attractive compensation package and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, world-class workspaces.
  • Employee activities and recognition initiatives.
  • Structured learning and development opportunities for career progression.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Guidance and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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