TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Specialist - Singapore Onsite

Support customers across multiple communication channels, resolve issues, and help improve satisfaction. Join TDCX in a full-time, onsite customer service role in Singapore.

Сипаттама

  • Support customers through all relevant communication channels.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Deliver customer services in line with established procedures and satisfaction standards.
  • Develop lasting customer relationships by providing responsive, attentive support.
  • Complete additional management-assigned duties within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System.

Талаптар

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Around two years of relevant experience is preferred, though fresh graduates are also encouraged to apply.
  • Strong time-management skills and a drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication abilities, including active listening, empathy, and effective phone etiquette across pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the flexibility to learn new tools quickly.
  • Excellent spoken and written English, along with proficiency in the language of the supported market.

Артықшылықтар

  • Attractive compensation package and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, world-class workspaces.
  • Employee activities and recognition initiatives.
  • Structured learning and development opportunities for career progression.
  • A positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Guidance and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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