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TDCX
TDCX
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Customer Service Specialist – Onsite in the Philippines at TDCX

TDCX is hiring an onsite Customer Service Specialist in the Philippines to support customers across relevant channels. The role focuses on resolving issues, achieving first-contact resolution, and improving the customer experience.

PHFilipineLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers through all relevant communication channels
  • Assess customer needs, investigate existing issues, and provide clear, suitable solutions
  • Drive first-contact resolution and coordinate follow-up with service partners and internal teams until cases are closed
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures while delivering service that maintains high customer satisfaction
  • Develop lasting customer relationships by responding attentively and exceeding expectations
  • Complete other duties assigned by management within the employment category and contribute to the implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Cerințe

  • Diploma, Advanced or Higher Diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, master’s degree, or equivalent qualification in any field
  • Around two years of relevant experience is preferred, while fresh graduates are also welcome to apply
  • Strong time-management ability and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
  • Strong communication skills, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

Beneficii

  • Competitive remuneration and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workplace facilities
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career growth
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Guidance and mentoring from experienced professionals
  • Opportunity to work for a global company recognized with hundreds of industry awards

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