TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Specialist – Onsite in the Philippines at TDCX

TDCX is hiring an onsite Customer Service Specialist in the Philippines to support customers across relevant channels. The role focuses on resolving issues, achieving first-contact resolution, and improving the customer experience.

विवरण

  • Support customers through all relevant communication channels
  • Assess customer needs, investigate existing issues, and provide clear, suitable solutions
  • Drive first-contact resolution and coordinate follow-up with service partners and internal teams until cases are closed
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow established procedures while delivering service that maintains high customer satisfaction
  • Develop lasting customer relationships by responding attentively and exceeding expectations
  • Complete other duties assigned by management within the employment category and contribute to the implementation, maintenance, and continual improvement of TDCX’s Quality Management System

आवश्यकताएँ

  • Diploma, Advanced or Higher Diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, master’s degree, or equivalent qualification in any field
  • Around two years of relevant experience is preferred, while fresh graduates are also welcome to apply
  • Strong time-management ability and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
  • Strong communication skills, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the adaptability to learn new tools
  • Excellent spoken and written English, plus proficiency in the language of the supported market

लाभ

  • Competitive remuneration and additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workplace facilities
  • Employee activities and recognition programs
  • Structured learning and development opportunities for career growth
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible working arrangements
  • Guidance and mentoring from experienced professionals
  • Opportunity to work for a global company recognized with hundreds of industry awards

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