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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Customer Service Specialist in Singapore

Support TDCX customers across multiple communication channels by resolving issues, closing cases, and building strong customer relationships. TDCX is a global business process outsourcing and customer experience solutions provider.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers through the communication channels relevant to their needs.
  • Assess customer requirements, investigate existing issues, and develop appropriate solutions.
  • Resolve customer concerns clearly and aim for resolution during the initial contact.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
  • Deliver customer services according to established procedures to promote satisfaction.
  • Develop lasting customer relationships and create positive experiences through proactive support.
  • Complete additional management-assigned duties within the employment category while supporting the effective operation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Cerințe

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Two years of relevant work experience is preferred; fresh graduates are welcome to apply.
  • Demonstrated time management ability and drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including attentive listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the adaptability to learn new tools.
  • Excellent spoken and written English, plus proficiency in the language used by the supported market.

Beneficii

  • Attractive compensation package with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • Positive workplace culture focused on supporting employees’ futures.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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