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TDCX
TDCX
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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Customer Service Specialist in Singapore

Support TDCX customers across multiple communication channels by resolving issues, closing cases, and building strong customer relationships. TDCX is a global business process outsourcing and customer experience solutions provider.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Support customers through the communication channels relevant to their needs.
  • Assess customer requirements, investigate existing issues, and develop appropriate solutions.
  • Resolve customer concerns clearly and aim for resolution during the initial contact.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
  • Deliver customer services according to established procedures to promote satisfaction.
  • Develop lasting customer relationships and create positive experiences through proactive support.
  • Complete additional management-assigned duties within the employment category while supporting the effective operation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Requirements

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Two years of relevant work experience is preferred; fresh graduates are welcome to apply.
  • Demonstrated time management ability and drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including attentive listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the adaptability to learn new tools.
  • Excellent spoken and written English, plus proficiency in the language used by the supported market.

Benefits

  • Attractive compensation package with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • Positive workplace culture focused on supporting employees’ futures.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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