Yempo - Your Employees Offshore
Yempo - Your Employees Offshore
Yempo - Your Employees Offshore ajută companiile să își construiască echipe offshore în Filipine, cu accent pe profesioniști din contabilitate, finanțe și tehnologia informației. Serviciile sale de outsourcing sprijină clienți de pe piețe precum Australia, Statele Unite, Canada, Regatul Unit, Noua Zeelandă, Hong Kong și Japonia, contribuind la acoperirea deficitului de talente prin recrutare și gestionarea echipelor. Yempo combină respectarea cerințelor locale de angajare, infrastructura tehnologică și modele flexibile de parteneriat pentru a le permite clienților să colaboreze cu profesioniști calificați în IT și dezvoltare, precum și în finanțe și contabilitate.

Customer Service Representative – ESL, Remote Philippines

Coordinate technician schedules, service bookings, escalations, and operational records for Yempo. Support reliable field-service delivery and customer satisfaction from the Philippines.

Descriere

  • Coordinate bookings, call-outs, maintenance visits, breakdown responses, and emergency or entrapment requests.
  • Organize technician schedules, workload distribution, and service priorities across assigned regions.
  • Resolve customer complaints and serve as an escalation point when needed.
  • Manage inbound enquiries, callbacks, service updates, complaints, and escalations.
  • Record call notes, service details, customer information, and operational updates accurately.
  • Process and track purchase orders, parts orders, deposits, service agreements, and related administration.
  • Monitor service inboxes and workflow queues to support timely action.
  • Triage technical and operational issues, escalating complex or trade-specific matters as appropriate.
  • Guide, train, and support Junior Coordinators in day-to-day operations.
  • Lead workflow reviews, planning meetings, and operational follow-ups with Regional Managers.
  • Maintain SLA, KPI, service-quality, and customer-satisfaction standards across service activities and requests.
  • Follow the Organization's Information Security Management System and applicable policies, procedures, and guidelines.

Cerințe

  • Previous experience in service coordination, scheduling, customer service, operations, or a comparable position.
  • Background in a service-focused environment, ideally in electrical, mechanical, construction, or a related industry.
  • Experience coordinating field technicians, service appointments, schedules, or operational workflows.
  • Familiarity with ERP, scheduling, service-management, or other relevant operational systems is advantageous.
  • Availability to work day shifts.
  • This is an English as a second language (ESL) role.

Beneficii

  • Weekly salary payments.
  • HMO enrollment from commencement.
  • Eligibility to add additional HMO dependents each year of service.
  • 20 vacation days annually.
  • 7 sick days.
  • Annual performance bonuses and incentives.
  • Annual salary reviews.
  • Choice of working from home or from the office.

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