Yempo - Your Employees Offshore
Yempo - Your Employees Offshore
Yempo - Your Employees Offshore компанияларға Филиппинде, әсіресе бухгалтерия, қаржы және ақпараттық технологиялар салаларында маманданған кәсіби қызметкерлерден офшорлық командалар құруға көмектеседі. Аутсорсинг қызметтері Австралия, Америка Құрама Штаттары, Канада, Ұлыбритания, Жаңа Зеландия, Гонконг және Жапония сияқты нарықтардағы клиенттерді қолдап, кадр тапшылығын іріктеу және басқарылатын командаларға қолдау көрсету арқылы шешуге бағытталған. Yempo жергілікті еңбек заңнамасының талаптарын сақтауды, технологиялық инфрақұрылымды және икемді серіктестік үлгілерін біріктіріп, клиенттерге ақпараттық технологиялар мен әзірлеу, сондай-ақ қаржы және бухгалтерия салаларында білікті мамандармен жұмыс істеуге мүмкіндік береді.

Customer Service Representative – ESL, Remote Philippines

Coordinate technician schedules, service bookings, escalations, and operational records for Yempo. Support reliable field-service delivery and customer satisfaction from the Philippines.

Сипаттама

  • Coordinate bookings, call-outs, maintenance visits, breakdown responses, and emergency or entrapment requests.
  • Organize technician schedules, workload distribution, and service priorities across assigned regions.
  • Resolve customer complaints and serve as an escalation point when needed.
  • Manage inbound enquiries, callbacks, service updates, complaints, and escalations.
  • Record call notes, service details, customer information, and operational updates accurately.
  • Process and track purchase orders, parts orders, deposits, service agreements, and related administration.
  • Monitor service inboxes and workflow queues to support timely action.
  • Triage technical and operational issues, escalating complex or trade-specific matters as appropriate.
  • Guide, train, and support Junior Coordinators in day-to-day operations.
  • Lead workflow reviews, planning meetings, and operational follow-ups with Regional Managers.
  • Maintain SLA, KPI, service-quality, and customer-satisfaction standards across service activities and requests.
  • Follow the Organization's Information Security Management System and applicable policies, procedures, and guidelines.

Талаптар

  • Previous experience in service coordination, scheduling, customer service, operations, or a comparable position.
  • Background in a service-focused environment, ideally in electrical, mechanical, construction, or a related industry.
  • Experience coordinating field technicians, service appointments, schedules, or operational workflows.
  • Familiarity with ERP, scheduling, service-management, or other relevant operational systems is advantageous.
  • Availability to work day shifts.
  • This is an English as a second language (ESL) role.

Артықшылықтар

  • Weekly salary payments.
  • HMO enrollment from commencement.
  • Eligibility to add additional HMO dependents each year of service.
  • 20 vacation days annually.
  • 7 sick days.
  • Annual performance bonuses and incentives.
  • Annual salary reviews.
  • Choice of working from home or from the office.

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