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Yempo - Your Employees Offshore
Yempo - Your Employees Offshore
201 – 500 Employees
ConsultingHR TechRecruitment
Yempo - Your Employees Offshore helps businesses build offshore teams in the Philippines, with a focus on accounting, finance, and information technology professionals. Its outsourcing services support clients across markets including Australia, the United States, Canada, the United Kingdom, New Zealand, Hong Kong, and Japan, addressing talent gaps through recruitment and managed team support. Yempo combines local employment compliance, technology infrastructure, and flexible partnership models to help clients work with qualified professionals in IT and development as well as finance and accounting.
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Customer Service Representative – ESL, Remote Philippines

Coordinate technician schedules, service bookings, escalations, and operational records for Yempo. Support reliable field-service delivery and customer satisfaction from the Philippines.

PHPhilippines
₱45,000 – ₱60,000 / month
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support
ERP

Description

  • Coordinate bookings, call-outs, maintenance visits, breakdown responses, and emergency or entrapment requests.
  • Organize technician schedules, workload distribution, and service priorities across assigned regions.
  • Resolve customer complaints and serve as an escalation point when needed.
  • Manage inbound enquiries, callbacks, service updates, complaints, and escalations.
  • Record call notes, service details, customer information, and operational updates accurately.
  • Process and track purchase orders, parts orders, deposits, service agreements, and related administration.
  • Monitor service inboxes and workflow queues to support timely action.
  • Triage technical and operational issues, escalating complex or trade-specific matters as appropriate.
  • Guide, train, and support Junior Coordinators in day-to-day operations.
  • Lead workflow reviews, planning meetings, and operational follow-ups with Regional Managers.
  • Maintain SLA, KPI, service-quality, and customer-satisfaction standards across service activities and requests.
  • Follow the Organization's Information Security Management System and applicable policies, procedures, and guidelines.

Requirements

  • Previous experience in service coordination, scheduling, customer service, operations, or a comparable position.
  • Background in a service-focused environment, ideally in electrical, mechanical, construction, or a related industry.
  • Experience coordinating field technicians, service appointments, schedules, or operational workflows.
  • Familiarity with ERP, scheduling, service-management, or other relevant operational systems is advantageous.
  • Availability to work day shifts.
  • This is an English as a second language (ESL) role.

Benefits

  • Weekly salary payments.
  • HMO enrollment from commencement.
  • Eligibility to add additional HMO dependents each year of service.
  • 20 vacation days annually.
  • 7 sick days.
  • Annual performance bonuses and incentives.
  • Annual salary reviews.
  • Choice of working from home or from the office.

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